Una Avina Email & Phone Number

Riga, Lv

Riga, Latvia

- Lead and manage transformation projects focused on optimizing HR and payroll processes using SAP products.- Oversee the development and implementation of a new product, coordinating with cross-functional teams to ensure timely and successful delivery.- Utilize Prince2 and SAP Activate methodologies to ensure project management best practices are adhered to, enhancing project outcomes.- Manage project timelines, budgets, and resources, ensuring all projects are delivered on… Show more - Lead and manage transformation projects focused on optimizing HR and payroll processes using SAP products.- Oversee the development and implementation of a new product, coordinating with cross-functional teams to ensure timely and successful delivery.- Utilize Prince2 and SAP Activate methodologies to ensure project management best practices are adhered to, enhancing project outcomes.- Manage project timelines, budgets, and resources, ensuring all projects are delivered on schedule and within scope.- Collaborate with stakeholders to define project objectives, monitor progress, identify risks, and provide regular updates to senior management, ensuring alignment with business goals. Show less

Riga, Latvia

- Communicate effectively with various teams under the domain to ensure alignment and progress on project goals- Synchronize information across all teams to maintain a shared understanding of project status and objectives- Follow up with ongoing projects to ensure all parties are involved and on track to meet deadlines- Organise team documentation spaces from scratch, including following a standardised system for storing and sharing important project documents and files- Update… Show more - Communicate effectively with various teams under the domain to ensure alignment and progress on project goals- Synchronize information across all teams to maintain a shared understanding of project status and objectives- Follow up with ongoing projects to ensure all parties are involved and on track to meet deadlines- Organise team documentation spaces from scratch, including following a standardised system for storing and sharing important project documents and files- Update and maintain documentation regularly to ensure accuracy and completeness- Ensure that OKRs (Objectives and Key Results) are ready every quarter and work with teams to meet these goals by the end of the quarter Show less

Riga, Latvia

- Establish and maintain open communication with external customers to ensure seamless SDK implementation in their applications. - Stay up-to-date with cutting-edge payment technologies and effectively communicate their benefits to customers and potential customers.- Participate in sprint reviews and other meetings to ensure project goals are being met.- Adapt to ever-changing project environments and communicate changes to customers in a professional manner.- Exhibit a high… Show more - Establish and maintain open communication with external customers to ensure seamless SDK implementation in their applications. - Stay up-to-date with cutting-edge payment technologies and effectively communicate their benefits to customers and potential customers.- Participate in sprint reviews and other meetings to ensure project goals are being met.- Adapt to ever-changing project environments and communicate changes to customers in a professional manner.- Exhibit a high degree of dynamism in navigating complex implementation projects with a focus on professionalism and quality delivery. Show less

Riga, Latvia

Latvia

-Taking part in ongoing client implementation projects-Testing-Conducting troubleshooting and diagnostics-Close communication with the client-Maintaining a flexible schedule and responded to after-hours.-Resolving issues and escalating problems with knowledgeable support and quality service.-Explaining technical information in clear terms to non-technical individuals to promote betterunderstanding.-Demonstrating professionalism and courtesy with customers while… Show more -Taking part in ongoing client implementation projects-Testing-Conducting troubleshooting and diagnostics-Close communication with the client-Maintaining a flexible schedule and responded to after-hours.-Resolving issues and escalating problems with knowledgeable support and quality service.-Explaining technical information in clear terms to non-technical individuals to promote betterunderstanding.-Demonstrating professionalism and courtesy with customers while working to resolve complaints,problems or respond to questions.-Standardizing job tasks and training junior team members on industry best practices and standards. Show less

Latvia

- Described different solutions to customers to assist in problem resolution.- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.- Worked with applications operations team on reported errors and bugs on newly released software and assisted in deployment of release fixes.- Provided solutions to operations issues for users of Windows and Mac OS working closely via phone,email- Followed up with clients to ensure optimal customer… Show more - Described different solutions to customers to assist in problem resolution.- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.- Worked with applications operations team on reported errors and bugs on newly released software and assisted in deployment of release fixes.- Provided solutions to operations issues for users of Windows and Mac OS working closely via phone,email- Followed up with clients to ensure optimal customer satisfaction following support engagement andproblem resolution.- Demonstrated professionalism and courtesy with customers while working to resolve complaints,problems or respond to questions.- Patched software and installed new versions to Show less

Latvia

Full time – L1 Computer system administrator, helpdesk for different Norwegian companies (B2B) (Latvia) • providing technical / customer support to Customers with a positive and knowledgeable approach • providing technical information for the customer • logging calls from customers and following escalation procedures using different logging software’s. • demonstrating a high level of customer service when helping a customer• Communication among diverse groups •… Show more Full time – L1 Computer system administrator, helpdesk for different Norwegian companies (B2B) (Latvia) • providing technical / customer support to Customers with a positive and knowledgeable approach • providing technical information for the customer • logging calls from customers and following escalation procedures using different logging software’s. • demonstrating a high level of customer service when helping a customer• Communication among diverse groups • Escalating cases to L2 or L3 if necessary • Communications with CIM / third party vendors.• Working with different servers and programs, providing support for different kind of technical equipment • mentoring/training the new hire Show less

Latvia

Technical Support in a project ‘Samsung Support Norway’ (Latvia) (B2C) • providing technical / customer support to Customers with a positive and knowledgeable approach • providing technical information for the customer • Logging the incoming calls, emails in the logging system. • Maintain strong, professional relationship with all the customers and show empathy at all times • Meeting multiple targets

Master Of Business Administration - Mba, Information Technology

Master'S Degree, Education

Bachelor'S Degree, English Philology, Scandinavian Studies

Norwegian Language For International Students, Teaching Methodology

Erasmus Exchange Semester