Customer Support Analyst (Data Analyst)
Karāchi, Sindh, Pakistan
-Provide first-level and second-level support to customer issues and queries related to our softwares.-Organize and participate in periodic review meetings with key customers to give them updates on progress, to receive feedback on service and satisfaction, and to maintain client relationships.-Take full lifecycle ownership of customer support issues from root cause analysis to resolution utilizing Engineering and/or Cloud Services teams as and when needed.-Developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.-Interpret data, analyze results using statistical techniques and provide ongoing reports.-Identify, analyze, and interpret trends or patterns in complex data sets.