An industry event that acknowledges, annually, the leaders in all areas of cards and payments http://www.cardandpaymentsawards.com/about/ from the UK and Ireland

Key Responsibilities:IPSO card payments strategic planningManagement of IPSO Card Services business operations (HR, Finance, Legal and Office Services)Leading cross industry national and international security and anti fraud forums and initiativesDefining industry standards for security, audit, risk management and self-regulationCommunications and public relations (internal and external including: Government, general public, Industry, Press (TV, Radio, print media) web and social media)Leading SEPA implementation for card payments in IrelandDevelopment and implementation of policy requirements emerging from the EU review of retail bankingRepresented the Irish payments industry on key international and national forums including: - European Payments Council (EPC) working groups member - EPC Card Stakeholders Group member (Appointed by EPC Plenary election to represent 3,000 European retail banks - National member on the European ATM Security Team (EAST) - Central Bank of Ireland (CBI) National Payments Plan Card Payments Working Group member - CBI National Systemic Risk Steering Group memberProviding expertise in all areas relating to card payments, ensuring retail banks are kept abreast of industry developments, emerging issues, trends and threats.

Key responsibilities included:Strategy and business planning (Company and scheme direction, strategic initiatives, Capex)Profit and loss management (Opex and dividends management)Management of business operations (policies, industry standards, compliance and management information)Marketing (Campaign development, spend allocation, impact assessment analysis)Communications and public relations (internal and external including: Government, General Public, Industry, Press (TV, Radio, Print) web and social media)Project lead for major debit card initiatives (Laser Card Chip & PIN roll out, Payments Services Directive (PSD), Single Euro Payments Area (SEPA), National Payments Plan (NPP)Management of all shareholders (all major retail banks operating in Ireland)Board reporting (quarterly and AGM)Staff management and development Voluntary liquidation of the company at its natural closure Industry representative in Europe (European Central Bank, European Payments Council, European Commission)

Reduced the value of chargeback write-offs by 70% (low 8 figure sum annually) directly contributing to the profitability of the businessIncreased chargeback staff productivity by 900% (cases resolved) through streamlining operations, improving support IT systems, implementing key performance metrics, focusing on staff motivation, performance management, training and recognition. This was achieved in an operating environment where chargeback volumes increased by 1200% over the same timeframe.Managed the collection of unpaid chargebacks amounting to circa €3m per dayResponsible for the arbitration of disputes with card issuersResponsible for recruitment, performance measurement and development of the chargeback staffDeveloped and maintained a chargeback reporting system for key corporate clientsAwarded top performance rating each year