Una Leonard

Una Leonard Email and Phone Number

Customer Experience Leader | Service Design Professional | Design Thinking Practitioner @ Bank of Ireland
Una Leonard's Location
Greater Dublin, Ireland, Ireland
Una Leonard's Contact Details

Una Leonard personal email

About Una Leonard

Experienced Customer Experience and Design Manager with proven success delivering customer-first journeys to market.Skilled in Customer Experience, Service Design, Design Thinking, Data Analysis, User Validation and Strategy. Demonstrated history of working within International companies in banking, live events and tourism industries.

Una Leonard's Current Company Details
Bank of Ireland

Bank Of Ireland

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Customer Experience Leader | Service Design Professional | Design Thinking Practitioner
Una Leonard Work Experience Details
  • Bank Of Ireland
    Senior Manager - Customer Delivery
    Bank Of Ireland Dec 2022 - Present
    4, Ie
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  • Bank Of Ireland
    Customer Experience And Service Design Manager
    Bank Of Ireland Mar 2019 - Dec 2022
    4, Ie
    CX and Service Design Lead implementing a customer first design approach within core strategic projects.Using an adapted service design approach I work with cross functional teams to identify opportunities to improve customer experiences and challenge colleagues to create transformative, market leading journeys for our customers.
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  • Bank Of Ireland
    Commercial Base Planner
    Bank Of Ireland Apr 2017 - Feb 2019
    4, Ie
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  • Ticketek Australia
    Digital Channel Planner
    Ticketek Australia Jul 2015 - Sep 2016
    Au
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  • Ticketek Australia
    Marketing Executive
    Ticketek Australia Sep 2014 - Jul 2015
    Au
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  • Ticketek Australia
    Marketing Coordinator
    Ticketek Australia Feb 2013 - Sep 2014
    Au
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  • Tourism Ireland
    Marketing Assistant
    Tourism Ireland Oct 2010 - Oct 2012
    Dublin 2, Ie
    View

Una Leonard Skills

Marketing Strategy Marketing Communications Digital Marketing Social Media Marketing Social Media Event Planning Email Marketing Online Marketing Stakeholder Management Project Management Presentation Skills Analytical Skills Time Management Business Development Online Advertising Continuous Improvement Powerpoint Skills Team Oriented Website Management Customer Service Kpi Microsoft Office Teamwork Self Driven Determined Hard Worker Innovative Thinking Attention To Detail Well Organised Marketing Expos Database Management Website Localization Business Process Improvement Google Analytics Web Analytics Pay Per Click Small Business Marketing Records Management

Una Leonard Education Details

  • University Of Limerick
    University Of Limerick
    Marketing
  • Dublin Institute Of Technology
    Dublin Institute Of Technology
    International Business Development

Frequently Asked Questions about Una Leonard

What company does Una Leonard work for?

Una Leonard works for Bank Of Ireland

What is Una Leonard's role at the current company?

Una Leonard's current role is Customer Experience Leader | Service Design Professional | Design Thinking Practitioner.

What is Una Leonard's email address?

Una Leonard's email address is un****@****.com.au

What schools did Una Leonard attend?

Una Leonard attended University Of Limerick, Dublin Institute Of Technology.

What are some of Una Leonard's interests?

Una Leonard has interest in Event Planning, Writing, Web Design, Cookery, Social Media, Marketing, Art, Music, Travel, Fashion And Design.

What skills is Una Leonard known for?

Una Leonard has skills like Marketing Strategy, Marketing Communications, Digital Marketing, Social Media Marketing, Social Media, Event Planning, Email Marketing, Online Marketing, Stakeholder Management, Project Management, Presentation Skills, Analytical Skills.

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