Seasoned e-commerce professional with a proven track record of success in managing and optimizing product listings across a diverse range of platforms including Amazon, B&Q, Debenhams, Manomano, ETSY, Onbuy, and Shopify. Skilled in extracting and importing data onto Excel spreadsheets, proficiently handling customer inquiries, ensuring seamless tracking of shipments, and fostering effective communication between customers and logistics partners. Known for generating comprehensive incident reports and delivering insightful presentations to drive continuous improvement efforts. Adept at manual order entry, stock management, and coordinating return requests to uphold exceptional service standards and maximize customer satisfaction