 Full responsibility for the management of the service team to ensure smooth and effective service levels are maintained  Liaise and schedule company activities and PM visits nationwide for customers  Project manage large customer accounts to provide high quality service in line with agreed SLA’s Maintain and develop customer relationships and identify business objectives  Create and manage reports for Banking and Retail SLA quarterly meetings Create and update weekly reports for senior management and customers  Manage and ensure delivery of strategic business initiatives

Technical Support AdministrationScheduling customer service visits with customer locations nationwideExpediting clearance for Engineers to enter customer sites with customer H.Q.Communicating this schedule to Technical Support EngineersCollating Data from these visits and reporting using ExcelProviding Field Sales Staff with Administration SupportAssisting with general administration duties such as Reception, Order Processing, Accounts Support and CRM data input.

-Setting up new and updating existing customer accounts on the system-Accurate input of loan applications onto the system and compliance checking on all weekly documents- Liaise with designated development manager over any issues that may affect deadlines and compile reports for relevant managers- Handling any telephone queries from customers and agents and processing any office or credit card payments- Conducting cold calls to generate new sales and making arrears calls in order to retain current customers.

Responsibilities included stock handling, cash, laser and cheque transactions, charging of customer accounts, merchandising, hardware and deli work, closing of tills and locking up of store.

Dealing and resolving any customer queries or complaints, multitasking between several customers and working under pressure, careful time management and ordering of stock,