24 years of listening to and empathizing with end users and business stakeholders, collaborating with architects, designers, and developers, combining Lean UX and agile development with leading-edge technology, to deliver business value and happy user experiences, often faster than expected across a diverse set of settings from start-ups to large consulting agencies.More recently, I’ve built and managed some wonderful and productive teams, led multi-year and multi-million dollar portfolio engagements, helped close sales and funding, and created materials to explain what we are doing to internal and external C-level and other executive audiences, visually and using plain language.Currently, focusing on "Last mile industry-enablement on ServiceNow" product design, development, and management, which has involved designing, developing, and certifying products and leading R&D, all part of a big picture ecosystem and roadmap.I specialize in understanding, synthesizing, and improving very complex business workflows and have done so across multiple industries such as government services, financial services, and insurance.Some of the companies I’ve had the good fortune of working with in some capacity over the years include: ServiceNow, NORCAL Group / ProAssurance, Levi Strauss, Novartis, Johnson Controls, Freddie Mac, U.S. Department of Health and Human Services, U.S. Dept. of Veterans Affairs, Amway, Baltimore Gas & Electric, National Science Foundation, PBS, Commander, Navy Installations Command, Great American Insurance Company, 7-Eleven, DuPont, The Johns Hopkins Bloomberg School of Public Health, AOL, and Collegiate Funding Services/JP Morgan Chase.
Listed skills include Information Architecture, User Experience, User Interface Design, Usability Testing, and 19 others.