Richard Hammond Email & Phone Number

Oxford, GB

Cincinnati, Ohio, US

We're the experts in understanding preference measured through customers' experiences of friction versus reward.I wrote the book on Friction/Reward (out June from Pearson), centred on a new metric FvR. At Uncrowd we offer the very best exploitation of that metric, in the shape of Friction/Reward Indexing (FRi).Friction/Reward indexes Customer RealityFRi is.

London, England, GB

Delighted to be helping this vibrant new tech business to position their retail presence.

I wrote the best-selling retail manual 'Smart Retail'. Now in it's Fourth edition, the book sells all over the world and in seventeen languages. Bit stunned by it's success if I'm honest. It's a good book on how to create, and trade successfully, great retail formats and businesses.

I ran my boutique consultancy specialising in: customer experience improvement, format development and retail trouble-shooting.

I was the non-exec at this great kids store - Loop bought and sold quality pre-owned branded kids stuff, complemented by a superb range of ethical gifts and toys. Wonderful business, unfortunately it wasn't able to make the jump to multiple stores that the model needed for success.

London, GB

Created an Employment Experience practice within this successful customer loyalty business.

St. Louis, MO, US

Traditional agency-side programme creation and delivery. Did some good work for great clients such as KFC, Fiat and Hilton.

Various roles looking after bulk-sales to business customers.