Richard Hammond work email
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Richard Hammond personal email
Spent my whole career thinking about why customers love some retailers and hate others. Sounds simple, isn't! But I do have answers.
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Ceo And FounderUncrowd Inc.Oxford, Gb
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Ceo & FounderUncrowd Jun 2017 - PresentCincinnati, Ohio, UsWe're the experts in understanding preference measured through customers' experiences of friction versus reward.I wrote the book on Friction/Reward (out June from Pearson), centred on a new metric FvR. At Uncrowd we offer the very best exploitation of that metric, in the shape of Friction/Reward Indexing (FRi).Friction/Reward indexes Customer RealityFRi is Customer RealityIf you want some of that reality; and the awesome insight and actionable change-tools that come with it, let's talk. -
AuthorFriction/Reward Book Jan 2019 - Present -
Advisory Committee MemberNearst Oct 2017 - PresentLondon, England, GbDelighted to be helping this vibrant new tech business to position their retail presence. -
AuthorSmart Retail Sep 2003 - PresentI wrote the best-selling retail manual 'Smart Retail'. Now in it's Fourth edition, the book sells all over the world and in seventeen languages. Bit stunned by it's success if I'm honest. It's a good book on how to create, and trade successfully, great retail formats and businesses. -
Managing DirectorSmart Circle Limited Jul 2002 - Sep 2019I ran my boutique consultancy specialising in: customer experience improvement, format development and retail trouble-shooting.
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Non-Executive DirectorLoop Kids Limited Oct 2007 - Dec 2008I was the non-exec at this great kids store - Loop bought and sold quality pre-owned branded kids stuff, complemented by a superb range of ethical gifts and toys. Wonderful business, unfortunately it wasn't able to make the jump to multiple stores that the model needed for success.
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Employee Loyalty DirectorBlack Sun 2000 - 2002London, GbCreated an Employment Experience practice within this successful customer loyalty business. -
Account DirectorMaritz 1997 - 2000St. Louis, Mo, UsTraditional agency-side programme creation and delivery. Did some good work for great clients such as KFC, Fiat and Hilton. -
Business To BusinessComet Group Plc Jan 1989 - Mar 1993Various roles looking after bulk-sales to business customers.
Richard Hammond Skills
Richard Hammond Education Details
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Matthew ArnoldCommerce
Frequently Asked Questions about Richard Hammond
What company does Richard Hammond work for?
Richard Hammond works for Uncrowd Inc.
What is Richard Hammond's role at the current company?
Richard Hammond's current role is CEO and Founder.
What is Richard Hammond's email address?
Richard Hammond's email address is ri****@****ngs.com
What schools did Richard Hammond attend?
Richard Hammond attended Matthew Arnold.
What skills is Richard Hammond known for?
Richard Hammond has skills like Performance Improvement, Retail, Troubleshooting, Customer Service, Stores, Leadership, Format Develoment, Customer Experience Design, Public Speaking, Strategy, Team Building, Business Strategy.
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