Scott Underwood Email and Phone Number

Focused on the creation and implementation of machine vision models through a wide variety of industry applications - such as telecommunications, PCBs, advanced construction supplies, livestock, and more.

The monday.com platform is a visual project management tool that helps transform the way teams work together. It's a simple, but intuitive, tool that enables people to manage work, meet deadlines, and build a culture of transparency.

-Directly responsible for management, oversight, and continual growth of all aspects of the Client Success team.-Hire, train, and maintain a top-tier Client Success team. Ultimately cultivated a team that I’m extremely proud of.-Maintain 97%+ customer service satisfaction level throughout life of the platform.-Represent the voice-of-the-user and entirety of the Client Success team during weekly Product planning meetings and roadmap prioritization.-Lead daily software demo webinars for various sales professional, investors, and other groups interested in purchasing the product.-Build from the ground up, and consistently iterate, the user onboarding process. Once the process was reasonably established, worked closely with the Product Manager to bake the onboarding process into the application.-Participate in the efforts of the AER team (Activation, Engagement, and Retention) to continually improve user health with a heavy focused on self-serve user education and well-timed conditional campaigns built on the Intercom backbone.-Main point of Quality Assurance testing for the platform until the customer service demand outgrew the available bandwidth.-Hired on as a Client Success Specialist, promoted to Client Success Coordinator, and ultimately landing as the Head of Client Success.

Owner and operator of freelance web design company heavily focused on local small business and organizations. Helping the technologically unsavvy to connect with their communities through building a favorable web presence.

-Work alongside CEO and Operations Manager to ensure all aspects of substantial business growth are timely, without incident, and run parallel to customer satisfaction goals.-Assist clients with knowledge of design and care in regards to various products offered by the company.-Act as buffer between professional interior designers, clients, and vendors to ensure customer satisfaction with final product.-Represent the company and maintain an open line of communication with sales representatives from the various vendors Stone and Ceramic Surfaces displays, stocks, and sells.-Maintain courteous and professional relationships with the contractors Stone and Ceramic Surfaces deals with on a daily basis. -Assist with custom design work and product requests.-Establish professional connections between designers, contractors, and homeowners.

-Work closely alongside CEO and cofounder to assist in creating a scalable business development strategy to maintain steady growth of all KPIs.-Responsible for acquisition and nurturing of mutually beneficial partnerships with prospective local businesses, with a heavy focus on the restaurant industry.-Mentor, train, and continually tend to the new sales associates.-Represent the company at various networking events and opportunities provided through the Howard Marks led technology incubator, StartEngine, the company was enrolled in.-Create, maintain, and leverage the company's web presence on social media platforms including Twitter, Facebook, YouTube, and Google+.-Main point of quality assurance testing for all aspects of the platform and internal infrastructure.-Assist the company in a smooth pivot from a Groupon-esque business model to a customer loyalty centric mobile application.

- Instruct open-to-public courses on flooring installation techniques for staff and customers.- Demonstrate product knowledge for carpet, hardwood, laminate, and tile.- Assist customers with setting up quotes and measuring for installation.- One of leading sales representatives in department.- Maintain relations with contracted measuring company.- Place orders for inventory.

- Project managing from preliminary design to finalization.- Responsible for communication between client, contractor, and general contractor.- Assist with designs for bathrooms and kitchen.- Place orders for inventory.

- Supervise and train associates in projects.- Representative of the company in business transactions.- Assist homeowners with new kitchen design.