Usher Ungar Email & Phone Number

Brooklyn, New York, United States

• Answer user inquiries regarding computer software or hardware issues to resolve problems.•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.• Refer major hardware or software problems or defective products to vendors for service.•Set up equipment for employee use, performing or ensuring proper installation of hardware, operating systems, or appropriate software.• Install and perform repairs to hardware, software, or peripheral equipment, following design and installation specifications.

Brooklyn, New York, United States

• Guiding development team towards successful project delivery• Collection and documentation of user’s requirements• Analyze and resolve technical application problems• Strong communication skills with internal team members and external• Research and evaluate a variety of software products

Great Neck, New York, United States

• Diagnosing technical issues, identifying, and implementing corrective solutions.• Verifying hardware and software of new employee workstations in store front, office, and remotely.• Acting as point of contact by forwarding website queries from public to relevant colleagues for response.• Developing quality online experiences for digital visitors by optimizing online user journeys and collaborating with colleagues to drive consistent style and tone.• Monitoring website and POS (Point of sale) systems performance and working with support teams to identify, investigate, and implement solutions for technical issues.

Great Neck, New York, United States

• Coaching employees on cashier job functions and providing cross-training for other front-end positions.• Preparing weekly schedules for employees, maintaining adequate coverage at peak shopping times.

United States

• Responded to questions and followed up on customer interactions.• Answered inbound calls to greet and assist customers with various needs and questions.• Answered calls or emails from customers and assisted with special requests or resolving complaints.

Great Neck, New York, United States

Montreal, Quebec, Canada

• Developed and implement plans to successfully optimize shipping procedures and maximize productivity.• Trained employees in shipping procedures and productivity-based work plans to keep team strong and effective.• Motivated and disciplined employees to achieve desired performance and retain top staff.• Tracked goods en route to their destinations and worked with dispatchers and drivers to expedite orders.

Montreal, Quebec, Canada

• Implemented safety measures such as fire inspections and drills, well-maintained life safety equipment, and ample signage for emergency exits.• Controlled inventory of supplies and managed documentation related to equipment, repairs, and maintenance materials.• Oversaw work of technical maintenance staff, contractors, and subcontractors maintaining school buses.• Checked vehicles for safe operating conditions and kept bus well-maintained.• Inspected the bus before and after trips to identify maintenance needs, complete basic repairs and document concerns for the supervisor.

Montreal, Quebec, Canada

Building maintenance