• Infrastructure optimization through planning, building & administering our physical andvirtual servers.• Manage all aspects of our Remote Monitoring and Management (RMM) system,including building, updating, and deploying packages, fixes, and security patches toensure optimal system performance and security.• Manage and maintain our Avaya PBX phone system, ensuring reliable anduninterrupted communication for our organization.•Administer, maintain, and provide support for our Azure Active Directory, Office365, and Azure Group Policy Objects (GPO) environment.• Administer and support Email firewall product and console alongside O365, includingincident response and remediation• Administer and manage Desktop/Laptop/Server Windows updates through WSUSserver• Implement automation strategies utilizing command-line and PowerShell scripting,resulting in a streamlined and efficient IT environment.• Provided technical support and maintenance for the company's network infrastructure,including firewalls and switches, to minimize downtime and improve performance. •Configured and maintained reporting tools to quickly diagnose and resolve potentialissues.• Manage and administer next-generation security and identity tools alongside Azureand Office 365 to ensure optimal system and user security.• Serve as the final point of escalation for technical issues that could not be resolved bythe analyst team and mentor technical analysts on best practices for efficientlyresolving technical issues.

• Infrastructure optimization through planning, building & administering our physical andvirtual servers.• Manage all aspects of our Remote Monitoring and Management (RMM) system,including building, updating, and deploying packages, fixes, and security patches toensure optimal system performance and security.• Manage and maintain our Avaya PBX phone system, ensuring reliable anduninterrupted communication for our organization.•Administer, maintain, and provide support for our Azure Active Directory, Office365, and Azure Group Policy Objects (GPO) environment.• Administer and support Email firewall product and console alongside O365, includingincident response and remediation• Administer and manage Desktop/Laptop/Server Windows updates through WSUSserver• Implement automation strategies utilizing command-line and PowerShell scripting,resulting in a streamlined and efficient IT environment.• Provided technical support and maintenance for the company's network infrastructure,including firewalls and switches, to minimize downtime and improve performance. •Configured and maintained reporting tools to quickly diagnose and resolve potentialissues.• Manage and administer next-generation security and identity tools alongside Azureand Office 365 to ensure optimal system and user security.• Serve as the final point of escalation for technical issues that could not be resolved bythe analyst team and mentor technical analysts on best practices for efficientlyresolving technical issues.

Sales of electronic devices / financial transactions with customers.Troubleshooting & Diagnosing customer equipment issues.Maintaining store inventory.Ensured complete customer satisfaction.