Unique Jackson Email & Phone Number

Orlando, Fl, Us

Miami, Fl, Us

Allentown, Pennsylvania, Us

▪ Overseeing the daily technical operations of computer systems and processes while ensuring superior performance to maintain compliance.▪ Upgraded Microsoft office from office 2016 to Office 365 alongside our third-party support▪ Dealt with technical issues in a private organization environment, which included system crashes, resource failures, and data recoveries on an insecure network.▪ Configured network systems along with setup workstations ▪ Developed a ticketing system to collect technical issues and maintain inventory. ▪ Created a data report system to track activities and manage the outcome of projects.▪ Created self-help tips on solving email issues, phone station assignments, and printer issues.

Brisbane, Au

Communicates with all faculty members in school systems along with Installing and configuring applications and other supported software packages. Performs basic troubleshooting and triage strategies on various laptops and/or desktops via remote access by phone and email communication.Resolves routine issues and/or problems related to education dedicated hardware and software. Executed directives during the offseason of the school year which included, reimaging faculty devices, collecting data on peripheral devices, establishing virtual education workstations, and Shadow veteran tech to build skill sets needed to perform duties.

Hanover, Md, Us

Installed Microsoft Outlook application by using Microsoft Exchange migration process. Assisted medical end-users in enabling office 365 accounts. Contributed to daily ticket operations with resolutions in an address to high volumes of service requests by end-users due to the project’s high priority. I managed and organize daily operations concerning refurbishing various departments with Dell workstations, installing new images on them, and rejoining workstations to the network after the infrastructure was rebuilt.Utilized Office 365 to transfer data and establish redundancy work habits in the event of another attackProvision of user profiles in newly provided systems after workstations were replaced, address any other issues users were facing and assisted in-house technical engineers with daily ticket operations during rebuilding infrastructure.Performed Tier 1 Support and provisioning technician duties by managing multiple tasks in a challenging environment with strong customer service skills, communication skills, and troubleshooting talents based on my career during the afternoon and late hours due to 24Hr support.Various resources and tools used to complete daily duties include, but are not limited to, Active Directory using password resets, unlocking accounts, creating groups and/or accounts, Windows services such as running policies in configuration managers and GP updates, and Google Apps (google admin, hangouts, calendar, etc.).Performed basic Helpdesk technician Duties which include password resets and account provisioning in applications related to Peoplesoft. Provided and modified account access to the in-house Labor and scheduling department. Supported and resolved users’ issues by using an internal ticketing system via Google workspace (Hangouts, Gmail, Sheets, etc), along with creating/modifying accounts for VPN Services when it was available. Adjusted to numerous changes and adapted to the company protocols during the COVID-19 pandemic.

Us

Set up workstations in new buildings by prepping and deploying technical equipment to various departments and buildings. Also requisitioned technical property from decommissioned facilities.Contributed to inhouse End User Support daily task with TIER I Technician skill set to provide resolutions in an address to high volumes of service requests by end-users and project priority. Which in detail was by Imaging Fat clients, laptops, device repairs, and configuring VoIP devices.

Philadelphia, Pa, Us

▪ Worked on systems with of Moca capabilities and DOCSIS 3.1 enabled devices.▪ Provided low voltage services and skills to 35-50 customer per week, along with working weekends and extra hours. ▪ Maintained knowledge of new policies, procedures, and products along with communication skills with customers and with managerial personnel

Accomplish daily tasks consisting of an average of 10 requests for equipment delivery, installations, and/or repairs by utilizing detail-oriented problem-solving skills and communication techniques with customers. Promote equipment and services to both existing and new clients using various sales techniques such as body language, leading questions, and listening skills. Travel over 150 miles weekly to provide service to over 500+ customers in South Florida ranging from Dade County, Broward County, and Palm Beach areas.

Chicago, Il, Us

▪ Engage in field and warehouse activities such as bed decontamination and product cleaning. ▪ Collaborates and communicates effectively with sales, co-workers, other departments and customers ▪ Perform complex repairs ▪ Participates in the on-call rotation to provide 24/7 coverage. ▪ Assist in maintaining an accurate on site inventory. ▪ Delivers and removes products as well as completes functional checks.

New York, Ny, Us

Technical resources relocation, workstation installations, network upgrades, maintaining inventory, analyst reports, troubleshooting hardware, and software systems, repairs, and managed user access all via ticket responses. Operated out of two separate facilities within 20 miles, and produce troubleshooting, analysis, and solutions in complex technical situations. Applied quality customer service as a Help Desk Technician

Addison, Illinois, Us

Duties include technical resource relocations, resource deliveries, network upgrades, inventory recording, analyst reports, troubleshooting hardware and software systems, repairs, and ticket responses. Traveling to various schools within the five boroughs to troubleshoot, analyze and provide solutions in an easy-to-understand language. Provided quality customer service at all levels

Chandler, Arizona, Us

Rochester, Ny, Us

Bachelor Of Arts (B.A.), Information Technology Security

Associate Of Science (A.S.), Computer Science