▪ Prepare daily sales and inventory reports for the Store Owner▪ Interacting with customers and Identifying their needs and preferences▪ Manage product quality and on-shelf availability

▪ Resolved customer complaints and ensure calls are handled in a professional and promptmanner▪ Used computer to retrieve policyholder information while maintaining proper phone andcustomer service etiquette▪ Executed customer questions, de-escalated issues and reduced the need for supervisorassistance

▪ Administered daily/weekly/monthly agenda and arrange new meetings and appointments▪ Oversaw and facilitate the completion of regular reports▪ Undertake occasional receptionist duties

Helped raised brand awareness and increase sales through word-of-mouth marketing, participated in multiple event marketing.