• Developed and implemented a mentorship program for incoming students, and events.• Reviewed promotional material for orientation program, resulting in a 30% increase in student satisfactionand engagement.• Managed and coordinated business details concerning clubs and department functions.• Monitored budgets, contracts• Negotiated with agents and performers.

• Successfully managed and organized a high-volume of appointments and scheduled visits.• Proactively identified and resolved issues with office equipment, resulting in minimal downtime andincreased productivity for staff..• Created and maintained comprehensive databases and spreadsheets, resulting in improved data accuracyand accessibility for the entire team.• Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting inincreased client satisfaction and repeat business.• Managed over 200 call per week and maintained documentations and arrangements.

• Successfully managed and organized the graduate admissions office, ensuring all paperwork and documentswere filed accurately and in a timely manner.• Assisted in the review and evaluation of graduate applications, providing valuable input and feedback to theadmissions committee.• Collaborated with faculty and staff to organize and execute graduate admissions events, including openhouses and information sessions.• Maintained a database of prospective graduate students, ensuring accurate and up-to-date contactinformation.• Provided exceptional customer service to prospective and current graduate students, answering inquiriesand resolving issues in a professional and timely manner.

• Successfully led a team of orientation leaders in welcoming and guiding over 500 incoming undergraduatestudents during the orientation program.• Collaborated with the undergraduate admissions team to create and execute engaging and informativecampus tours for prospective students and their families.• Actively participated in recruitment events, representing the university and effectively communicating thebenefits of attending to prospective students.• Demonstrated exceptional interpersonal skills by effectively resolving conflicts and addressing concerns ofincoming students and their families during orientation.• Utilized strong organizational skills to coordinate logistics and schedules for orientation events, ensuring asmooth and seamless experience for all participants.

• Successfully managed front desk operations, including handling resident inquiries, managing mail andpackages, and maintaining a clean and organized lobby area.• Assisted in coordinating and executing residence hall events and programs, resulting in increased residentengagement and a sense of community.• Maintained accurate inventory of residence hall supplies and equipment, ensuring timely replenishmentand minimizing disruptions to resident services.• Actively participated in staff meetings and training sessions, staying up-to-date on policies and proceduresto provide accurate and reliable information to residents.• Collaborated with a team of desk assistants to create and update resident information databases, improvingefficiency and accuracy in resident records.*Lead Desk Assistant in Spring 2018