Working outside of the traditional office setting; placed in direct proximity to clients, helping to ensure that each person applying for public assistance receives the type/level of assistance they are eligible for, collecting relevant information, providing families with information on requirements /expectations of programs, recommending resources to clients to improve skills and enhance strengths for future success, training peers, upholding the integrity of the department while engaging with committe partners, reviewing FAP cases for accuracy, reviewing inquiries/complaints/hearings made by clients, preparing and defending agency on client hearings with Admin Law Judge, serving as a liaison between the agency and community partners, preparing training materials, promoting/encouraging the Diversity, Equity, and Inclusion (DEI) mission in a leadership role on several state DEI CommitteesKnowledge, Skills and Abilities include: • Able to isolate challenges obstructing client success• DEI focused• Considerable knowledge of DHHS programs and policies• Ability to apply rules/guidelines• Ability to follow, apply, interpret, and explain instructions and guidelines• Ability to handle conflicting deadlines and prioritize workflowHighlights/Accomplishments include: • Co-Chair Taylor Service Center DEI Committee • Noticed for taking initiative and exceeding expected quotas• Constantly meet Standard of Promptness • Successfully providing support, training, and direction to new employees • Selected to process more complex and difficult assignments• Noted for assisting others in solving work related problems• Independently organize and manage a caseload of over 800• Processing an excess of cases at registration that increased the County registration quota

Proactively overseen the administrative responsibility of over 850 civil cases, specifically; maintaining / coordinating the Court’s master docket, examining legal documents submitted to court, acting as Chamber’s liaison, recording pertinent case dispositions, preparing orders of the Court, impaneling / swearing / polling jurors, preparation of monthly statistical reports, drafting deficiency notices of missing or erroneous documents, monitoring case movement through the Court to ensure timely disposition, coordinating litigation activities, serving as first line of contact to the Judge’s Chambers and safeguarding the integrity of the Court Knowledge, Skills and Abilities include: • Considerable knowledge of Michigan Court Rules of Civil / Criminal Procedure • Extensive knowledge of Circuit Court eFile systems• Ability to use diplomacy and discretion• Ability to organize, maintain and coordinate Highlights/Accomplishments include: • Prepared materials and trained new Court Clerks • Cleared a combined docket to 98% error free

Responsibility as a Senior Case Technician included providing all-inclusive support to an Administrative Law Judge (ALJ), chief responsibilities included; independently managing ALJ caseloads, analyzing, researching and developing cases at the hearing/appellate level pursuant to Titles II and XVI of the Social Security Act, summarizing relevant data from claim file, selecting, marking and organizing pertinent information to exhibit, drafting Order of Dismissals including the legal rationale for the ALJ’s finding, preparing complex daily hearing dockets, recording court proceedings, ensuring that ALJ has files for court on a timely basis, processing files when ALJ returns from court, statistical reports and closing cases after decisions are issued, troubleshooting, analyzes, and solving problems related to case scheduling, (re)scheduling/coordinating hearing dates, Knowledge, Skills and Abilities include: • Ability to recognize and recommend case actions• Ability to draft legally sufficient dismissals• Ability to communicate orally or in writing with representatives and claimantsHighlights/Accomplishments include: • Exceeded expectations, preparing an average of 35 cases a month, well in excess of the standard

Provided direct support to Assistant Prosecuting Attorneys responsible for the Circuit Court adjudication of 52% of all state felony cases in Michigan. Duties included providing assistance in preparation of criminal trials, researching and analyzing routine legal issues, preparing correspondence and legal documents that involved controversial issues, preparing trial subpoenas, providing technical assistance during trial, organizing exhibits, completing discovery requests, compiling evidence and supporting information by searching records, discovery documents, transcripts, and databases, training new employees, helping to build successful community partnerships Knowledge, Skills and Abilities include:Knowledge, Skills and Abilities include: • Ability to prepare a variety of legally sufficient documents that are clear and concise • Experience processing request for disclosure under the Freedom of Information Act (FOIA)• Ability to make decisions where precedents may not be establishedHighlights/Accomplishments include: • First paralegal assigned to the General Trials Unit, assisted with developing position description and responsibilities • Successful experience developing community partnerships• Played major role in planning and implementing an electronic program that significantly improved the subpoena process, suggested automating previously manual office forms • Revised witness list and updated docket spreadsheets, revisions improved office efficiency• Designed / updated materials such as brochures, pamphlets, and other publications• Assisted in several high-profile trials