I manage sales strategies, consulting and execution of business solutions based on ERP software and e-commerce platforms.

I managed the annual marketing plan, as well as the associated marketing budget, the correct marketing mix, support of global online marketing activities, implementation of direct marketing strategies, organization of events and fairs at the national level.

I managed the VISION 2020 Project, whose purpose was the creation of the European Ibero-American University (UNIbE) is Malaga, Spain; strategic planning for the design of the University Educational Model and the academic programs to offer; marketing activities according to the annual program of courses of the institute in Spanish and English, and some of them in Portuguese.

I coordinated the customer service for students, for the whole student life cycle, in a population of more than 3,000 students. I developed an improvement program for the quality of the service by implementing a “one-stop-shop” model, through which attention was provided to the student both in person, by email or by telephone. All in compliance with the ISO 9001: 2008 standard. Coordination of graduation ceremonies, two events held each year, with a total population over 1,000 graduates… Show more I coordinated the customer service for students, for the whole student life cycle, in a population of more than 3,000 students. I developed an improvement program for the quality of the service by implementing a “one-stop-shop” model, through which attention was provided to the student both in person, by email or by telephone. All in compliance with the ISO 9001: 2008 standard. Coordination of graduation ceremonies, two events held each year, with a total population over 1,000 graduates each year. Including the management of presidium with educational authorities, government and business sector. Show less

I managed the implementation of institutional information system, providing support to the Quality Management System accredited to the ISO 9001:2008 standard. Promotion of the mobility of institutional collaborative and operational work by implementing information technology services in-campus and extra-campus for a population of 500+ employees and 3000+ students.