Systems Administrator, Web Developer, Community Manager for Tow411.net.I also run Tow.Photos, TowCareers.com and TowTruckShopper.com

As a part of the Shared Services. I am part of the Global Support Operation Center that oversees Insights, Heathcare, and Retail Operations.

First line of defense on 24/7 NOC support team to take appropriate action toward resolving system and network problems as they occur. Investigate and respond to system and network issues while minimizing impact on customer service. Follow processes and procedures to escalate issues as required in 24/7 support environment. Achievement of objectives is generally measured by product up time.

Monitored linux servers, processes, and internal and external applications. First response for server and app issues.

Apple & PC technician for the Louisville, KY store.•Identify, diagnose, document, and repair hardware failure or software problems on a variety of computer or computer-related equipment including Laptops and Desktops.•Primary trainer for apprentice technicians looking to obtain certifications.•Provide timely, complete and accurate information directly to customers via face-to-face or telephone communication for estimate approval and customer unit repair.•Understand and utilize technical manuals and support resources while maintaining appropriate technical certifications (A+, Apple Certified Macintosh Technician ACMT ACDT ACPT).•Recommend components/configurations and assemble customized computer systems.•Keep up-to-date on retail products and current technologies.•Consistently achieve productivity, customer satisfaction and sales attachment goals of a service repair shop.•Provide weekly reporting •Maintain a cash till, handle customer transactions and maintain the department by ensuring a clean work area is maintained and inventory is accurately tracked.

Software and Hardware Sales for the Louisville, KY store.• Assist customers with a variety of computer and electronics purchases in a high-volume big box retail store.• Maintained product knowledge and participate in continued sales, vendor and product training• Maintain the Software and Hardware department by ensuring a clean work area and perform various merchandising activities such as processing freight and pricing.• Participate in open and close procedures and support store operations.