Danny Feldman Email & Phone Number

Boston, Ma, Us

Boston, Ma, Us

The administration of the complex geographically dispersed enterprise hybrid cloud environment with a wide range of OS types. Architecture engineering and administration, day-to-day support, maintenance and project support of the UNIX / Linux environments including backup / patching solutions, monitoring, troubleshooting and repairing software issues.

Richardson, Texas, Us

$959M World’s leading software and systems provider for multimedia network-based services.Tier4 Platform/Hardware Product Expert 2006 – 2016Lead engineer and activity leader responsible for analysis, design, inspections, support and deployment initiatives for large-scale company platforms which includes but not limited to network topology and hardware selection planning, system sizing and growth analysis, system performance evaluation and ongoing support.Installation, troubleshooting and support of complex UNIX / Linux based platforms in Cluster and Full Redundancy Mode with Hardware / Platform Expertiseo Achieved 30% downtime reduction moving storages and backup to one unified EMC / Veritas solution o Increased 20% of system stability by scripting automation of the key components.o Achieved 35% productivity improvements and budget savings by Migration from UNIX physical to Linux virtual environment. Sr. Customer Support Engineer 2001-2006 Supporting 60+ customers in 300+ geographical locations. Managing performance analysis and data trending of large-scale systems with the goal of providing comprehensive solutions for system functionality and availability improvement

Richardson, Texas, Us

Providing ongoing support for voicemail and Fundial platforms for over 60 customers in more than 300 geographical locations Managing performance analysis and data trending of large scale Voicemail and Fundial systems with the goal of providing comprehensive solutions for system functionality and availability improvement Providing software enhancements and patches on existing products to improve availability and scalability of platform applications Training and coaching of engineering personnel to ensure efficient operation within the support team Customer escalation management for the problems reported form the field. This includes building long and short term plans for driving the resolution, coordinating resource allocation and cross functional collaboration, organizing post action reviews and “lessons learned” sessions and customer communication.

Richardson, Texas, Us

Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature. Provides highly visible customer support through the performance of on-site installation, servicing and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. Lead projects and problem investigations

Rosh Ha'Ayin, Il

Unix/Linux system administrator responsible for maintenance and support of advanced network management and OS platform that focuses on hardware fault management, unit performance monitoring and traffic control.Support for Sybase DBMS, database administration and optimization, performance and SQL tuning.

Bs, Computer Science

Professional Courses

Mcse+I