Umer Naeem Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

I played a pivotal role in transitioning from the Old E-Pass to the advanced MAQTA portal. Responsible for managing a substantial volume of customer requests, approximately 12,000 monthly, within the E-Pass system. With a focus on enhancing customer satisfaction, I employed forward-thinking strategies to address customer needs & promptly resolve concerns. I navigated complex scenarios involving VIP Delegations, Navy Vessels, Army Personnel, Immigration, Customs, Shipping Agents & Cruise Vessels Client. Notably, my dedication to exemplary customer service earned appreciation from the Cruise Terminal Team of AD Ports Group during cruise season. I conducted training sessions & provided supervision to a team of customer service representatives, streamlining processes & reducing inconsistencies. Furthermore, I played a pivotal role in ensuring clarity of instructions & adherence to protocols within the team, conducting regular reviews & providing guidance as needed. Additionally, I facilitated the processing of CICPA permits for Port Staff & managed the printing of passes. A decisive communicator and adept problem-solver, I excel in leadership roles, driving teams towards operational excellence and sustained success.

Abu Dhabi Emirate, United Arab Emirates

worked as a Port Pass Clerk at all ports, reporting to AD Ports Port Pass Management, with a comprehensive range of responsibilities aimed at delivering exceptional customer service & operational efficiency, Facilitated VIP delegations & coordinated with various projects & government entities operating within AD Ports Group, Khalifa Port. Managed the processing of annual & monthly permits using AC 2000 system, ensuring compliance with regulatory requirements. Compiled & analyzed daily, monthly & yearly reports, including opening & closing stock reports to support decision-making processes. Handled permits for photography & drone filming, ensuring adherence to safety protocols & regulatory guidelines. Utilized AD Ports MAQTA Portal, E-Pass system for efficient gate pass processing & management. Managed email correspondence & online gate pass issuance, promptly responding to customer inquiries & resolving issues. Provided regular updates to departmental leadership on daily activities & operational performance. Conducted accurate data entry from source documents into designated formats, maintaining data integrity & confidentiality. Processed cash transactions & liaised with the finance department for proper reconciliation & reporting. Verified documents & shipments, ensuring accuracy & compliance with established procedures. Efficiently handled customer complaints, striving to provide timely & effective resolutions while maintaining positive relationships. Proactively followed up with customers to address requests, issues & feedback, ensuring high levels of satisfaction. Acted as a primary point of contact for new customers, providing introductory information & ensuring a smooth onboarding process. Employed advanced troubleshooting skills to address common product or service issues, striving for quick & effective resolutions. Collaborated with cross-functional teams & other departments to identify & implement appropriate solutions to customer inquiries & concerns.

Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

HR Business Partner at BLUE DELIVERY SERVICES - Collaborated with two partners to establish and manage HR operations, implementing strategic initiatives to support company growth. Facilitated recruitment, employee relations, performance management, and organizational development, ensuring alignment with business objectives. Provided comprehensive HR guidance to foster a positive work environment and drive employee engagement.

Punjab, Pakistan

Intern at Askari Bank Ltd. Pakistan - Applied theoretical knowledge gained during my graduate studies to a practical setting, contributing to various departments within the bank. Assisted with day-to-day operations, including customer service, account management & administrative tasks. Gained hands-on experience in banking procedures, financial transactions & client interactions. Demonstrated strong communication, teamwork & problem-solving skills while learning the intricacies of the banking industry.

Computer Application & Office Professional (Short Course), Computer Software & Hardware, A

Activities and Societies: Practicing SingingProficient in a range of software applications and equipped with a solid understanding.

Bachelor Of Commerce - Bcom, Accounting And Computer Science, Second

Activities and Societies: Cricket & FootballBachelor of Commerce Graduate with a strong foundation in business principles, financial.