Customer Service
- Maintain and keep oceanfreight export process smoothly flowing.
- Work and follow oceanfreight export process.
- Coordinating between customer, oversea office and carrier to provide the best solution to the customer.
- Booking via INTTRA and carrier’s website.
- Provide the correct information, Verified Gross Mass (VGM) of oceanfreight export process to customer.
- Handle customer complaints and assist in handling daily communications and correspondence to external customer.