Customer Service
• Maintain and keep oceanfreight export process smoothly flowing.• Work and follow oceanfreight export process.• Coordinating between customer, oversea office and carrier to provide the best solution to the customer.• Booking via INTTRA and carrier’s website.• Provide the correct information, Verified Gross Mass (VGM) of oceanfreight export process to customer.• Handle customer complaints and assist in handling daily communications and correspondence to external customer.• Liaising with third parties to move goods in accordance with customer requirements.• Assistance and Support Document team for shipment to USA / Canada.• Coordinate with other department on operational activities, issues resolution, process implementation and performance improvement according to company policies.