Implementation of ISO 27001

Trainer & Auditor, ISO 9001, ISO20000, ISO 22301, ISO 27001

Organizational Management | Consulting | Program Management | Interim ManagementTemp/ Interim Management to manage change or transition on a short term basis ( anywhere between 3 months to 1 year) . With more than 33 years experience, I can help corporates to deal with any kind of business challenge to handle for a short term including:• Sudden exit/loss of a senior executive – Till a new senior executive is recruited, • A sudden increase in workload.• Any challenging project which requires experienced executive to handle and bring it under control.• To guide management and staff through new methods or processes. Having worked in multiple CMM Level V MNCs, I can provide the necessary guidance and define the required methods and processes. • Managing acquisitions and mergers. Have been part of 3 acquisitions and can help manage the integration smoothly.• I am a certified Lead Auditor for ISO 27001 and ISO 22301 and can help corporates to define the policies, processes and templates to get certified .Staffing: Working with European companies , especially in the Nordic region , on key staffing requirements .Contact information:email: unmsolutions@gmail.commobile: +91-7708813712/ +91-9740060247

The Skava Commerce Platform provides a modern and modular cloud microservices based ecommerce platform that can be used as a standalone SaaS solution, or can be used as a building block for building your own platform (BYOP). Managed solutions using the above platform for leading Retailers Have taken on a number of roles in Skava – Both Delivery and Operations. Managed Solution teams responsible for ecommerce and mcommerce delivery. Large Account management  P & L ownership Played the role of Resource manager and was responsible for 300% growth in the last 3 years Set up processes for delivery and management.

Director, MTN SEAMTN SEA account consisting of the South East African countries – Uganda/ Zambia/ Rwanda and Swaziland is of strategic importance to Tecnotree. , I was Responsible for the complete delivery and support for all the 4 Opcos – Uganda, Zambia, Swaziland and Rwanda. Manage teams across these 4 countries and in Bangalore.  Major projects and Change enhancements for MTN SEA. Dealing with the CXO executives in the customer organizationsTecnotree, Bangalore - May 2012 till Nov 2013Director, Product Development - Billing Business Leadership, Client Management, Support to Business Development, Talent Development. Product Development and Global Delivery Strategy. Managing a team of over 150 PD personnel. Proven track record of independently managing delivery of large accounts involving multiple streams/tracks within the account like Application support, maintenance and development, Product implementation and configuration, Technology consulting and Solutioning etc. Manage large product team and managers of teams with broad scope or impact, including setting organizational direction/work prioritization, people development, cost management, and alignment with larger business goals.

Job ProfileDirector, Business Leadership, Client Management, Support to Business Development, People Development, Process Development and Organization Refinement, Global Delivery Strategy, Architecture and Design, Development, QA. Managing a team of over 250 ADM personnel.AchievementsCompletely responsible for the delivery of all programs in the Dell Vertical catering to the needs of Dell IT, Dell OPE and business.Grown the account to 600 in a year’s time including all the service lines like ADM, BI/DW and testing.Delivered key programs like Symphony Manage a 250 strong unit with two-tiers of management -Managing FP, T & M and Staff Augmentation engagements in Dell IT, OPE and CSMB.Successful delivery of various programs within this vertical.Complete P & L ownership.Achieved Synergy savings targetManage pre-sales proposal responses, delivery. Responsible for Quality deliverables and following the processes end to end.Director, TTL Vertical, Nov 2005 to Sep 2009Complete P & L ownership for various accounts in the TTL sub-vertical – Yellow Roadways, Cartus, DHL, Sabre, and Vantage Successful Delivery of services – Application development, Maintenance and Management to various clients.Managed the largest Legacy migration project at Cartus.Best practices – ITIL practices for Application support and Maintenance.Targets achieved in all accounts in 2006 and 2007.Operations Procedure Manual for start-up accounts like Yellow Roadways, Vantage.CSAT rating of 6+/7 for all accounts. Achieved 7/7 in Cartus, 100% NPSOrg level initiatives to achieve various quality certifications.Maximum number of submissions in the KM repository from my sub-vertical. Defining critical success factors for various accounts.Contract compliance for all accounts.

Job ProfileProgram Manager and Business Leadership, Client Management, Support to Business Development, People Development, Process Development and Organization Refinement, Global Delivery Strategy, Architecture and Design, Development, QA. Managing a team of over 65 personnel.AchievementsResponsible for Development of framework for Integration of OSS and BSS applications aligned with NGOSS.Managed the development of Service Delivery Platform for Mobile Network Operators for Telefonica Moviles, Spain.Managed the development of UDDI V2 public registry.Managed E-speak product development, testing and maintenance onsite (1.5 years at USA) and transitioned the work to offshore.Headed the Testing Task force in the Organization and defined the processes and templates for various testing requirements.Provided consultation and guidelines for setting up of multi-site Configuration Management System for clearcase and training to various teams within the organization. Have been awarded with Clearcase Superstar Award from Rational for my contributions to the User community.Responsible for driving the development of performance benchmarking tool for e-speak which was re-used by several projects in the organization resulting in savings for the organization.Defined Application development and Support models for various customers like Mobistar, Belgium/ H3G, UK/HQ, Canada etc.Established Competency centers for HP OVSA/OVSQM and delivered several provisioning and Activation projects in Columbia Movil, Reach, Telstra, Bharti, BSNL etc.Successfully delivered and managed several ISM projects at HOT, Columbia Movil, Hydro Quebec, Reach. Managed and defined processes for Testing, Configuration Management/Build and Release activities for e-speak and Changengine programs involving multisite and teams of over 100.

Job ProfileProject Manager, DeveloperAchievementsDesigned and implemented complete automation (distributed) solutions for German Railways. Was part of onsite assignment in Germany for 1.5 years.Developed automation and monitoring system for space-rocket-launching for Indian Space Research Organization.Owned complete Testing/Configuration Management/Build and Release Management for a common platform for medical-imaging which was part of a very large product development initiative

Job ProfileTechnical Lead, Business Analyst, DeveloperAchievementsDeveloped SCADA systems for automation of Distillery.Developed Automation solutions for the Textile industry.

Job ProfileDeveloperAchievementsDeveloped SCADA systems for Pilotless Target Aircraft.