Unnati Raghav Email and Phone Number

• Being core team member managed the product for user experience for the Zomato Legends (intercity food delivery business) from planning to launch to execution.• Pioneered the successful launch of the Express Delivery feature through strategic analysis and user research, aligning product and operational requirements to meet market demands and boost sales.• Innovatively designed and implemented a chatbot, effectively reducing orders requiring support from 25% to 12% • Demonstrated fiscal responsibility by reducing support costs to the business by 30% through the implementation of refined program management, directly contributing to improved P&L outcomes.• Drove notable improvements in success metrics, reducing MTD from 7% to an impressive 2%, positively influencing overall business performance and financial metrics.

• Implemented Salesforce for enhanced administration and analysis, drastically reducing Turnaround Time (TAT) from 119 hours to an impressive 2.5 hours.• Spearheaded the automation of reporting and tracking of operational metrics, facilitating more informed decision-making aligned with leadership.• Prioritized the development of self-servicing tools for B2B products, resulting in a remarkable 35% reduction in operational support and improved TAT of less than 6 hours.• Implemented adept change management, automation strategies, and product developments, leading to a substantial 46% reduction in business costs showcasing a commitment to operational efficiency and fiscal responsibility.

• Earned consistent recognition as a top performer for consecutive months, effectively managing dedicated responsibilities alongside handling ad-hoc tasks with efficiency.• Initiated the establishment of process guidelines and executed successful programs for onboarding merchants for Zomato Gold (Online Ordering) and Zomato Grocery playing a key role in driving strategic sales growth.• Played a pivotal role in the configuration of Salesforce within the domain. Actively managed escalations and contributing to metrics improvement, thereby positively impacting overall business operations and experience.