Microsoft & CISCO Certified IT Professional, offering 9 plus years of hands-on experience in network engineering, system administration, troubleshooting and repair. Designed, installed, configured, maintained complex routed LAN & WAN networks.Recognized for successfully supporting major projects for client such as HSBC, Abbott Laboratories, Dubai Islamic Bank, Emarat Petroleum, Abu Dabhi Judiciary Department (ADJD), Al Marai, Johnson & Johnson, Siemon, which included network production support and maintenance (level 2 & 3) including incident management, problem management, configuration management, capacity management and availability management services.Capable of managing NOC & SOC project & IT infrastructure operations teams simultaneously; setting inspirational goals for the team, defining KPIs & metrics for the team and ensuring the achievement of the goals; collaborated with senior level management team in decision-making process; adding value to the overall efforts of the organization in driving organizational objectives.