Cloud Services:Azure, AWS, Oracle Cloud Infrastructure (OCI)Operating Systems:Linix server, Linux, Windows Server, Windows, MacOSIdentity and Access Management:Active Directory, AD Connect, IAMProductivity and Device Management:Microsoft 365, Microsoft Intune, ABMCollaboration and Migration Tools:G Suite, Bittitan, AvePointIT Service Management and Monitoring:Freshworks (Helpdesk), ZabbixKey Responsibilities:•Managing and optimizing cloud infrastructure across Azure, AWS, and Oracle OCI to ensure seamless performance and scalability.•Administering and troubleshooting Linux and Windows Server environments to maintain system integrity and security.•Implementing and maintaining Active Directory and AD Connect for secure and efficient identity management.•Utilizing Microsoft 365 and Intune to enhance productivity and streamline device management.•Facilitating migration and collaboration initiatives using G Suite, Bittitan, and AvePoint.•Providing exceptional IT service management through Freshworks Helpdesk and ensuring system monitoring with Zabbix.•Taking detailed reports and documentation on projects to track progress, identify issues, and ensure clear communication among stakeholders.

•Active Directory and Server Administration.• Network Administration and Maintenance.• Perform installations, upgrades, and troubleshooting devices, including laptops, desktops, printers, and smartphone devices • Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures • IDS, Firewall Configuration (Juniper), VPN, Network Monitor.• GPO, iSCSI, DNS, WDS, WSUS, IIS, DHCP.• Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users. • Troubleshot issues impacting computers, smartphones, and Apple products for up to 15 customers per day, which included performing root cause analysis, performing software updates, and identifying technical solutions.• Windows Server OS Installing and configuring of 2012 R2, 2016, 2019, 2022.

• Perform installations, upgrades, and troubleshooting for devices, including laptops, desktops, printers, and smartphone devices. • Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures. • Install firewalls, Anti-virus software, and IDS. • Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users. • Troubleshoot issues impacting computers and smartphones. (Performing software updates, and identifying technical solutions). • Good Knowledge of GPO, DNS, DHCP, Backup and Restore, TCP/IP Routing. • Installation, configuration and administration of Windows servers. • Workstations issues support and troubleshooting. • Good written and verbal communication skills.

Perform installations, upgrades, and troubleshooting for hardware and software. Configure and install local servers, Install firewalls and anti-virus software, Linux.Carried out troubleshooting processes and diagnosed issues related to hardware, software, and networks, which included maintaining a knowledge base of solutions to improve resolution times for recurring problems.Address and resolve various computer hardware and software issues for employees in 20 office locations.Helped train and support newly hired help desk personnel.Install, configure, and maintain printing hardware and software.