Lauren Kelly Email & Phone Number

Ithaca, Ny, Us

We partner with startups and established businesses to identify and address operational challenges, including:🔹Launching new ventures🔹Optimizing workflow and efficiency🔹Managing budgets and resource allocation🔹Eliminating information silos and fostering cross-team collaboration🔹Providing DevOps expertise for configuration and management🔹Facilitating talent acquisition to address specific project needsWe utilize our strong team dynamics and system architecture skills to build the frameworks for seamless communication and collaboration between individuals and technology platforms.

San Francisco, California, Us

Coordinated with customer teams to build pilot Implementation Consulting team focusing on improving efficiency, optimizing customer outcomes, and mentoring new team members.• Implemented status tracking system to collect data and report on blockers, highlighting the need for prescriptive timelines and improved customer education in the presales process.• Built team and processes to support business goals and help new customers build a solid model from the start and understand best practices.• Collaborated with Sift product and engineering to drive improvements and refine Sift offerings.• Standardized the recommendations provided to customers by both pre and post-sales teams.• Improved Implementation transparency for leadership and both internal and customer stakeholders.

San Francisco, California, Us

San Francisco, California, Us

🌟 Highlights 🌟• Drove over $5.9M ARR in 2020 through collaboration with sales and customers to scope and define enterprise account project plans.• Enabled Sales Engineers to take over 95% of scoping requests by developing and implementing scoping tools.• Architected and implemented initial Professional Services reporting system utilized by leadership teams to track work, queues, status of deliverables, and revenue recognition.• Recognized as exemplifying Pantheon core values (trust, passion, teamwork, customers first) with the Pantheon Lightning Award, 2019 and 2020.• Recognized for both passion and cross-team collaboration with the 2021 Golden Pagoda Awards🌟Description🌟Cultivate the Professional Services Migration Program including fostering partner relationships; developing and automating processes; collaborating on pricing and packaging, marketing materials, and internal and external documentation; mentoring team members to improve program efficiency, develop and refine their skills, and contribute to internal promotions. Manage 100% remote global teams, both direct and indirect, including OKRs and KPIs.• Increase delivery teams’ efficiency by automating processes and integrations, collaborating with team leads and leadership.• Product manager for internal systems and tools, working side by side with engineering to update and improve team efficiency and experience.• Implement and administer Jira instance for the Customer Success organization managing automations, integrations, permissions, and project configurations.

San Francisco, California, Us

Collaborated with enterprise customers to decrease time to first value, leading site migrations and training users on platform best practices.• Shaped and defined the Migrations program, collaborating team lead.• Escalated issues and missing platform functionality affecting enterprise customers to platform engineering teams.• Revised onboarding curriculum utilized across the team to restructure customer onboarding process.

San Francisco, California, Us

• Collaborated with platform teams to implement product changes and new tools including Let’s Encrypt certs for all sites, platform migration to GCP, and introduction of Intercom for chat support.• Created and revised internal and customer-facing documentation on new or updated product features.• Earned Top CSE Award for resolving the most issues 2016, 2017.

Satellite Beach, Florida, Us

● Implemented technical solutions for CMS, LMS, and commerce needs● Worked with teams to implement Agile workflows and get projects back on track

Ithaca, Ny, Us

● Led multiple complex multi-phase projects, managing development, design, project documents, and client communications

Ithaca, New York, Us

● Worked with customers, designers, and developers to build out custom CMS solutions ● Implemented Jira for development lifecycle, improving tracking and reporting of time and resource management, project scheduling, budgeting, and client interaction

Brooklyn, Ny, Us

● Worked closely with existing teams to improve communication and processes, getting projects back on schedule● Developed technical web solutions for print media customers

Ithaca, Ny, Us

● Product web manager: implement support solutions and user reporting portal● Internal systems implementation and support – hardware and networking, e-commerce, support systems

● Customer relationship building via user surveys and online communication services, including websites, forums, and mailing lists

Master Of Science (Ms), Computer Information Systems

Philosophy, Interpretation, And Culture

B.G.S., Sec Ed, English; English Lit; Philosophy