Roanna Untalan Email & Phone Number

Providing small businesses with administrative & online marketing tasks. Having had a strong customer service background with a multinational bank, I have the skills to boost your teams productivity and bottom line by helping out lighten the load. Together, we can create a solution so you can easily offload routine non-core tasks and thereby focusing on other important matters to grow your business.Services Include:* Diary & Email management*Appointment setting*Internet research*Meeting & Travel Co-Ordination*Lead & Referral updates*Proof reading*Social Media management*Events & Workshop management*Monthly newsletters*Outsourcing talent*Finance Management*Website management*Billing support*Calendar management*Database creation

A local gift-curator engaged in personalized gift items for weddings, birthdays, baptisms and corporate accounts. Developed and ensured an exceptional online shopping experience for customers by promoting brand awareness and leveraging an in-depth knowledge of company merchandise. Handle customer inquiries, process orders and coordinating with courier for delivery of items ordered. Simple accounting and bookkeeping tasks. Marketing of business to potential customers; continuous product research and development. Web research for new ideas and designs to be introduced in the market.

United States

Provided administrative support for a client based in the US. Tasks included, data entry such as completion of excel sheet based on data given. Assisted client in hiring new staff for the company. Assisted in the preliminary interviews and contracts of the applicants. Researched new media buys for the company by sending out proposals via email.

Sydney, Australia

Worked with Gleneagle Securities, an Australian registered financial services firm. Provided administrative support to the company Director such as, research, billing, website management, calendar management, and online ordering.Handled the companies correspondence and email management. Prepared reports, spreadsheets, documents and memos. Assisted client in various clerical work as well as hiring virtual staff for various positions within the organisation.

Sydney, Australia

Acted as an Executive Assistant for a client based in Sydney, Australia. Completed administrative tasks for client, including managing clients' email, calendar activities, travel arrangements and setting up appointments. Conducted online research on different topics as assigned and managed clients ebay and online selling accounts.

Sydney, Australia

Provided excellent sales administration support to the Investment Centre Team to maximise operational efficiency and allow the sales team to focus on delivering their sales objectives. Handled the centre's incoming calls and walk in clients, attended to their enquiries and acted on requests such as emergency cards and bank cheques. Identified lead opportunities to Financial Consultants and Planners/Advisors. Assisted Financial Consultants with account opening and maintenance, deposit rollovers, marketing programs and activities. Responsible for any day to day operational and administrative task, such as stationary order and up keeping, end of day batching, accountable forms and maintenance summary. Provided administrative support to the centre's branch Manager with daily reports and diary management.

Philippines

Ensured that all customer inquiries and calls through the phone and through the branch are promptly and properly answered. Achieved timely and satisfactory resolution of all customer complaints and inquiry. Increased problem-resolution rating of Bank and Cards businesses through timely and accurate handling of customer correspondence. Analysed complaints to determine what caused them and corrected deficiencies in processing, operations, procedures and policies. Drafted consumer-friendly responses based on findings, taking into account office guidelines. Monitored customer communication, particularly complaints to institute proposals leading to problem-elimination and efficient problem-resolution. Performed account maintenance functions (i.e. blocking of accounts, change in address).

Bachelor Of Arts (B.A.) & Bachelor Of Science, Economics & Business Management

High School Diploma