Sanjay Upadhyay Email & Phone Number

Georgetown, TX, US

Austin, Texas, US

• Establish and maintain business partnerships with local employers, resulting in a 20% increase in job orders solicited.
• Manage job postings and oversee the recruitment process, resulting in a 30% increase in qualified applicant referrals.
• Act as the primary point of contact for the business community, ensuring prompt and effective communication to meet hiring needs.
• Successfully negotiate and obtain programmatic agreements, facilitating smoother collaboration between stakeholders.
• Coordinate and execute hiring events and job fairs, managing logistics and achieving a 25% increase in event attendance.
• Conduct presentations and coordinate meetings with community organizations, fostering strong partnerships and expanding outreach efforts.

Dublin 2, IE

• Managed and reviewed escalations related to user experience, ensuring timely resolution and customer satisfaction.
• Utilized analytical skills to receive, assess, and address client problems, consistently meeting key performance indicators (KPIs).
• Acted on client feedback to improve service quality, resulting in a 25% increase in quality metrics.
• Oversaw queues from multiple clients, analyzing key factors and directing tickets to the appropriate teams for resolution.
• Led a successful automation initiative, training client AI algorithms to automate over 80% of all queues, streamlining processes and increasing efficiency.

Round Rock, TX, US

• Substituted for all subjects at the high and middle school levels, ensuring continuity of instruction in the absence of regular teachers.
• Implemented lesson plans provided by classroom teachers, adapting instruction as necessary to meet the needs of diverse student populations.
• Maintained classroom management and ensured student engagement by monitoring behavior, providing assistance, and offering guidance to complete assignments.
• Completed detailed end-of-day reports documenting class activities, behavior issues, and student absences to provide feedback to regular teachers and school administrators.

Troy, Michigan, US

• Technical Support Specialist, Contract at Apogee - June 2017- September 2017
• Provided technical assistance to college students and staff, troubleshooting internet connection issues across multiple devices to ensure uninterrupted access to online resources.
• Managed account setups, renewals, and upgrades for users, enhancing their internet service by adding additional features and optimizing their connectivity experience.Educational Assessor, Contract at ETS - April 2017.
• Evaluated English essays written by middle school students transitioning to high school, utilizing a specific rubric to assess various aspects of their writing proficiency.
• Utilized the designated rubric as a standardized grading tool, ensuring consistency and fairness in evaluating students' essays and providing constructive feedback for improvement.

Redwood City, CA, US

• Provided comprehensive guidance and support to gamers, offering expertise on gameplay mechanics, strategies, and tactics for various EA Sports titles.
• Facilitated seamless gaming experiences by assisting gamers with the download, installation, and setup of games across multiple platforms, including PC computers, Xbox, and PlayStation consoles.
• Resolved technical issues and challenges encountered during online gameplay, including internet connectivity and server-related issues, through effective troubleshooting techniques and diagnostic tools such as UO.
• Addressed gamers' financial and billing inquiries, ensuring accurate billing and resolving any payment-related issues to enhance customer satisfaction and loyalty.