Upali Bhowmick Email & Phone Number

Washington, District Of Columbia, United States

• Taught Bengali language to US diplomats from Department of State who will be going overseas for their onsite assignments.• Monitored the progress of the students, created status reports, and coordinated with the other teachers to successfully complete the training for the students.• Performed role-based testing on the Instructure Learning Platform (Canvas) after regular software deployments.• Created manual test cases based on software updates, executed them, and provided updates to the IT Manager.• Documented test results in the test management tool, report defects and tracked them till closure.

• Scheduled sessions with business users to understand the requirements and translate them into test • Created Test Plan, Test Calendar, Test Scripts, and Test Data Matrix for projects.• Created, updated, and executed test scenarios and cases for different SAP functional areas for projects and production support.• Tracked test case preparation, test case execution and defect management for both manual and automated test cases.• Monitored and ran bi-weekly automated regression testing suite in Worksoft Certify as part of agile delivery.• Prepared UAT plan and coordinate UAT sessions with business users.

Washington D.C. Metro Area

• Reviewed all paperwork and advised customers on the visa application process, immigration law, policy and procedures via phone, email or in person.• Processed applications, entered sensitive data in the customized database, digitized documents and maintained files.• Managed mail room, received, scanned and sorted all incoming correspondence according to set procedures and priority.• Prepared daily and weekly status and financial reports for senior management.

New Delhi Area, India

• Answered reference queries and assisted patrons with self-service, location of books, periodicals and other materials.• Managed the circulation desk including charging, discharging and renewing material, creating and updating patron records and collecting fines.• Maintained library collection by processing incoming shipment, performing stack maintenance, shelf reading and collection weeding.• Lead the "Go Digital" initiative for the digitization of library membership management system.• Facilitated Inter library Loan lending requests, including pulling materials from shelves and preparing them for mailing.• Promoted the library activities by organizing community workshops, book fairs, and author visits.• Performed clerical activities like scanning, typing, photocopying and maintained the peripheral devices.• Prepared expense reports and coordinated with Finance team for any applicable reimbursements.• Supervised a support staff of 15 student assistants and work-study students.

India

• Taught Bengali to students and adults using online platforms.• Worked as a freelancer on multiple translation (English to Bengali/Bengali to English) projects.

Kolkata Area, India

• Processed customer orders, maintained account information in the database and resolved complaints • Coordinated work orders, inventory orders, office supplies and all necessary follow-ups.• Increase post-sales purchases 10% with regular follow-up calls and arranging periodic on-site visits.• Function as liaison among sales, customer and offsite warehouse.• Analyzed and created sales reports and presentations for senior management.

Master Of Arts - Ma, Foreign Languages And Literatures, General

Bachelor Of Arts - Ba, Foreign Languages And Literatures, General