Upali Bhowmick Email & Phone Number

Washington, District Of Columbia, United States

• Taught Bengali language to US diplomats from Department of State who will be going overseas for their onsite assignments.
• Monitored the progress of the students, created status reports, and coordinated with the other teachers to successfully complete the training for the students.
• Performed role-based testing on the Instructure Learning Platform (Canvas) after regular software deployments.
• Created manual test cases based on software updates, executed them, and provided updates to the IT Manager.
• Documented test results in the test management tool, report defects and tracked them till closure.

• Scheduled sessions with business users to understand the requirements and translate them into test
• Created Test Plan, Test Calendar, Test Scripts, and Test Data Matrix for projects.
• Created, updated, and executed test scenarios and cases for different SAP functional areas for projects and production support.
• Tracked test case preparation, test case execution and defect management for both manual and automated test cases.
• Monitored and ran bi-weekly automated regression testing suite in Worksoft Certify as part of agile delivery.
• Prepared UAT plan and coordinate UAT sessions with business users.

Washington D.C. Metro Area

• Reviewed all paperwork and advised customers on the visa application process, immigration law, policy and procedures via phone, email or in person.
• Processed applications, entered sensitive data in the customized database, digitized documents and maintained files.
• Managed mail room, received, scanned and sorted all incoming correspondence according to set procedures and priority.
• Prepared daily and weekly status and financial reports for senior management.

New Delhi Area, India

• Answered reference queries and assisted patrons with self-service, location of books, periodicals and other materials.
• Managed the circulation desk including charging, discharging and renewing material, creating and updating patron records and collecting fines.
• Maintained library collection by processing incoming shipment, performing stack maintenance, shelf reading and collection weeding.
• Lead the "Go Digital" initiative for the digitization of library membership management system.
• Facilitated Inter library Loan lending requests, including pulling materials from shelves and preparing them for mailing.
• Promoted the library activities by organizing community workshops, book fairs, and author visits.

India

• Taught Bengali to students and adults using online platforms.
• Worked as a freelancer on multiple translation (English to Bengali/Bengali to English) projects.

Kolkata Area, India

• Processed customer orders, maintained account information in the database and resolved complaints
• Coordinated work orders, inventory orders, office supplies and all necessary follow-ups.
• Increase post-sales purchases 10% with regular follow-up calls and arranging periodic on-site visits.
• Function as liaison among sales, customer and offsite warehouse.
• Analyzed and created sales reports and presentations for senior management.

Master Of Arts - Ma, Foreign Languages And Literatures, General

Bachelor Of Arts - Ba, Foreign Languages And Literatures, General