Updesh Kaur Email & Phone Number

Gurugram

• Process service request cases systematically as per defined assignment and case deadlines, also establish operational procedures.• Participate in Operational, Domain and soft skills development training programs to develop process.• Participate in team meetings, huddles, and brainstorm sessions with peers to discuss process updates and operational issues.• Utilize various computer applications to review service requests and support with documentation/paperwork.• Ensure availability of required information and documentation to process such requests accurately.• Follow up with advisors if additional information is required.• Approve requests that are in good order, reject not in good order service requests and provide the rationale for such decision.

Assam, India

Key Result Areas:• Handling all HR related activities related to Employee Onboard, Recruitment, MIS, Leave Management, Employee Welfare, and General Administration etc.• Responsible for the completion of all the joining formalities, preparation of offer / appointment / agreement letters.• Responsible for complete recruitment life-cycle (End to End Recruitment). Handling recruiting through various means like Job Portals & Networking.• Job posting on the various job portals (Naukri and Times Job). Sourcing of CVs as per requirements and screening, shortlisting conducting preliminary interview prior sending it to the Management.• Following up the interview till the final placement is done. Building up the relationship with candidate. Keeping constant touch with the candidate before joining and after selection as well and to maintain candidate database.• To handle day-to-day employee grievances effectively.