Upen Pradhan Email and Phone Number

Overseeing property valuations business for 3rd party clients. Manage a global team spread across the US and India to deliver the best quality property appraisal services in the market. Effectively manage portfolios for the top lending institutions in the US.Goal oriented Financial Service & Mortgage Professional adept at processing & servicing mortgages including loss mitigation, property valuation.Proven ability in Project & Change Management.Familiar with mortgage services, products and operationsProvide leadership by overseeing the quality and production of mortgage operations such as initiation and processing.Proficient in managing large sized end to end Valuation functions Develop creative processes, systems and solutions. Highly analytically with solid understanding of contact center operations. Adept at managing a high-achieving customer service operation and driving service delivery improvement. Create positive working environment to promote team spirit and high levels of productivity & performance.Mapping business process and studying requirements, designing, implementing and transitioning.Customize processes solutions in line with Client Guidelines.Persuasive with outstanding strategy development, rapport building and problem solving skills. Exceptional communicator and listener with superior organizing and negotiating capabilities. Honest and dedicated with good conflict resolution skills.