Upendiran Nagarajan Email & Phone Number

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Project Lead for KPIs (aka) OKRs, SPL Ops DC, and CSMWorking with customers more closely to create a better delivery experience.Established a Framework to minimize customer complaints on data delivery and data quality, showing great customer success and satisfaction.Working on the Analysis of complaints received for data delivery from customers and co-ordinating with cross-functional teams to put the preventive action in placeLeading the KPI team successfully for 5+ years and providing critical data support to the Company.

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Managing utility data metrics for prime customers of the Company. Managing and mentoring a team of 4 members and supporting cross functional teams to handle critical issues.Collaborated with functional heads to identify opportunities for operational improvement and strategic decisions in respective functions based on data.Defined and tracked Key Performance Indicators for existing and new functions/projects across the company.Conducted detailed analysis, generated insights & visualizations and published reports based on company-wide data.Improved data accuracy, viability, and value by improving and streamlining processes regarding data flow and data quality.Maintained and automated decision boards and reports for monitoring the performance of the product.Created charts and graphs in Microsoft excel for reporting findings.Facilitated the communication between various functional teams and the vendor to determine the application problems, remediation approaches, and the implementation path On Infra accounts (a) anti captcha.Managed OnDemand product tickets with product teamCreated weekly SLA reports that included any problem areas in the department requiring attention and suggestions on how to resolve these issues.Responsible for Root Cause Analysis document for weekly review.Worked with manager to ensure appropriate changes were made to improve customer satisfaction.Providing consistent and uniform communication with all departments leads to educate and train on errors found during an SLA non-compliance.

Chennai Area, India

Chennai, Tamil Nadu, India

Chennai, Tamil Nadu, India

Master Of Business Administration - Mba, Business Analytics

Bachelor Of Engineering - Be, Electrical, Electronics And Communications Engineering

Diploma, Electrical, Electronics And Communications Engineering, A