• Managed releases across various digital platforms in a DevOps environment, increasing the quality and efficiency of delivering changes. • Nominated for a CEO award for quickly ensuring a fix for a vital service was delivered, reducing the risk of customer complaints. • Streamlined the release process which added increased governance checks without impacting delivery targets.• Increased the use of automated processes and tools such as Jenkins, Elastic and Open Shift to improve speed of change delivery• Managed the budget of approximately £1m for releases across various digital platforms. Accomplished the delivery business change demand despite a decreased budget by 25%. • Negotiated priorities with stakeholders and compiled project plans. Managed work through Jira.• Collaborated with various technical and business divisions to remove issues/blockers and mitigated/reduced risks.• Compiled and improved technical implementation plans which reduced risk of errors. • Produced resource forecasts for delivery of changes.• Member of a steer committee of a diversity and inclusions network where I improved the awareness to colleagues and improved communications to advertise events.

• Project Managed the delivery of features across various digital platforms simultaneously, utilising Agile and Waterfall methods to enhance online customer experience, which increased NPS scores.• Managed a project to enhance cyber security for a digital service which reduced risk to the service from high to low.• Managed RAIDs log and collaborated with stakeholders to ensure risks are understood and mitigated, which improved business stakeholder confidence in the digital delivery teams. • Managed on/off-shore teams and developed relationships with experts across business divisions and external partners.• Instigated improvements to processes to enhance the efficiency of delivering features, by making the technical delivery process more transparent to business stakeholder so that they could prioritise more easily. • Prepared reports and provided input into MTPs for Executive Directors. Managed budgets proficiently.

• Managed the delivery of changes across the corporate websites in readiness for digital marketing campaigns. This enabled the online marketing teams to execute digital marketing campaigns quickly.• Worked closely with internal and external partners to deliver SEO and MI solutions as well as improving online customer experience and improve MI reporting for customer insight. • Built a strong relationship with software development and test team to deliver changes in realistic timelines and raised their value to business stakeholders.• Compiled delivery plans and negotiated work priority with stakeholders which improved relationships between the business and technology teams. • Made improvements to the delivery process and developed reports, supporting the measurement of KPIs.

• Managed work streams for various external client projects simultaneously in a PRINCE 2 environment.• Collaborated with stakeholders to ensure the software functionality adhered to clients’ business requirements. • Managed a process re-engineering project which initiated change in work practice, introducing further controls and quality procedures. • Worked with the sales team to negotiate KPIs and SLAs for which a client measured the project team by.• Developed and monitored project plans and schedules, including resource planning, utilising MS Projects.• Management of project risks and issues, ensuring that they were resolved by relevant experts.• Provided project progress updates to external clients.

• Conducted GAP analysis and investigations, utilising Business Objects to identify data anomalies in a government lead MIS database. • Executed ETL process using DataStage in order to migrate data between various Oracle systems.• Designed MI reports that complied with business requirements.• Worked with Business Analysts to specify business rules.

• Carried out GAP analysis between the Siebel and Oracle CRM systems, identifying data anomalies.• Presented evidence of issues and made recommendations to improve the efficiency of the systems to stakeholders. • Worked with a team to improve processes to ensure improve data quality with the CRM systems.• Documented improved processes and presented them to the impacted teams, resulting in changes to work practice. • Established relationships with various experts across the business.