Upneet Sohal Email & Phone Number

A competent and dynamic Head of Learning and Development with 20 years of valuable experience in people skills development and talent transformation. I’m a passionate and certified leader of learning, leadership and management coach, performance management expert with 4 times Green Belt Certification on lean six sigma. I excel at supporting businesses and organization with:• Employee Knowledge and Skill Development Training• Creating High-Performance Trainers and Coaches• Performance and Process improvement Projects• Creating Inspiring Learning experience• Leveraging people and technology resources to enable a continuous learning culture• Identifying and Building essential future skills • Action learning projects to shift from Content-centered Learning to Experience-centered learning• Vendor relations and managementAs a training, learning and development professional I'm self-driven, result-oriented, super keen to learn, fond of exploring technology for creative learning solutions, highly proficient in driving organization-wide technological and cultural change.20 years of valuable experience in training transition, Knowledge transfer, Training Need analysis, Design, Development, Delivery, and Evaluation of training programs, Behavior, soft-skills, Leadership and Management Development Programs. Strategic Planning, Coaching, ROI & measurement of Learning and Development activities, Vendor management, Customer experience, driving employee rewards, recognition, and engagement. In the past decade, I’ve been exploring Digital learning experience, Design tools, Analytical tools, and learning themes. Have been inspired to create integrated learning gateways, learning academy, knowledge base, assessment centers, LMS, designing self-paced, blended learning, learning video, simulation-based training, webinar, and e-Learning programs. Since 2014, added another major skill of Service Quality Management in the area of Customer Service and Sales for OTA products and Social media communication. In this role, I was able to add value by implementing business improvement practices including Lean Six Sigma, Business Process Re-engineering (BPR), Quality Management System, and Performance Bench-marking resulting in reducing Call to booking ratio, Reduced Repeat customer queries, defect rate and financial loss. Improved FCR, reduced customer complaints and improved resolution time to mention a few. My service quality experience has added significant value to my action learning strategies and associated outcomes.

Listed skills include Training, Employee Relations, Employee Training, Leadership, and 20 others.