Robert Upson Email & Phone Number

Matthews, Nc, Us

Charlotte, Nc, Us

As IT Manager at New City Church, I lead all technology initiatives, overseeing infrastructure, data security, and IT support. I manage vendor relationships, third-party service providers, and IT budgeting to ensure efficient operations. Collaborating with church leadership, I implement technology solutions that enhance worship services, improve online experiences, and support outreach efforts. My focus is on aligning IT strategies with the church's mission to serve our community and help others find and follow Jesus Christ.

After years of dedicated work in many areas of Information Technology, I've decided to take a break for a few months living out my passion for travel and exploration. In my professional journey, I've discovered that faith and technology can beautifully intertwine. As a dedicated technologist, my mission is to harness the power of innovation while staying true to my unwavering faith.During this time, I'm embarking on a journey to see several countries, experience different cultures, and create unforgettable memories. My travels will be more than just leisure; they are an opportunity for personal growth, learning, and expanding my horizons. Let's connect and stay in touch. Whether it's discussing travel recommendations, exchanging stories, or exploring potential collaborations, I'm open to new connections and opportunities.

Somerset, Nj, Us

New York, Ny, Us

As Solutions Architects at Presidio, we are the front line for customers to discuss the technology needs of their business. Through data center modernization, automation, cloud technologies, professional services, demos, proof of concepts, etc. we help our customers meet/exceed their business goals. We work with our customers to present and explain various technologies, guide them through requirements gathering, and formulate a solution consisting of hardware, software, licensing, and engineering services.

Cincinnati, Oh, Us

As a Principal Systems Engineer (PSE) at RoundTower Technologies (RTT) we are considered the technical quarterback of the sales campaign. Working with our sales counterparts we determine the sales strategies and execution plan for the territory. We own the technical relationships of our customers and have responsibility for driving and directing all technical aspects of the sales campaign. We focus on listening to our customers and understanding their current state, their challenges, initiatives, and transformational goals. We strive to become THE Trusted Advisor for our customers, helping them achieve their business strategies and goals using RTT’s full portfolio of services and solutions.

Round Rock, Texas, Us

Directing consultations, capabilities presentations, and other sales-related efforts while helping customers identify IT solutions to meet their immediate requirements and the forecasted impact of their future projects. Overseeing multi-state territories with a wide range of account types including government entities, large healthcare institutions, and global businesses—growing revenue streams in excess of $50 million during tenure. Managing the contributions of supporting team members, mentoring new IT personnel and salespersons, and otherwise working cross-functionally to identify hardware and software needs and to design integration strategies. Working with technical and nontechnical stakeholders to increase their understanding (and adoption) of industry best practices, disaster recovery measures, recovery point/backup objectives, and other key security measures. Demonstrating a keen ability discuss financial and budgetary considerations—including total cost of ownership (TCO) and return on investment (ROI) evaluations—to aid customer decision making processes. Key contributor and technical lead on the development of RFI/RFP/RFQ responses and other communications proposing hand-selected portfolio products and detailing the company’s competitive advantage. Repeatedly selected as the company’s representative at regional and national tradeshows, conferences, and other customer-facing events where new leads can be obtained and the company’s brand presence can be expanded. Successfully captured multiple new accounts with complex technical requirements and needs, including two worth $3 million and $4 million respectably. Demonstrated further effectiveness by targeting “underpenetrated” accounts through cooperative customer service strategies, consultative selling, resource management, scheduled check-ins, and other measures. Continually monitoring accounts to suggest tech refresh projects and to otherwise to identity additional revenue opportunities.

Raleigh, Nc, Us

Advanced from a systems engineer III role to systems engineering manager leading desktop initiatives and finally to a managerial position leading both the data center and desktop teams with 27 people in total. Headed two teams with mission-critical responsibilities—the groups responsible for the organization’s enterprise-wide data center infrastructure and corporate desktop initiatives. Integral participant in several large projects—including the relocation of 2 large data centers, the setup of executive offices in 2 separate states, and other projects that increased virtualization from 20% to 80%. Forecasted project/initiative spending requirements for budgets and positioned resources based on prioritization of objectives and anticipated needs. Systems engineer for key solutions such as: Active Directory, Microsoft, SQL, Citrix, VMWare, etc. Assessed vendors/solutions, managed project tasks and liaised between involved stakeholders during the deployment of Internet services via Citrix to 3,500 locations nationwide (impacting 50,000+ end users). Captured $6 million in savings (evaluated from both an actual product cost reduction and an activity based costing perspective) through the selection and deployment of virtualization and automation technologies. Involved in disaster recovery planning, mobile/network access security projects, and more.

Continued developing foundational IT expertise while furthering managerial-level awareness—working as a key participant in efforts to direct daily IT operations and to plan for the future needs of the network. Conducted interviews, recruited and trained new staff members, and endeavored to develop the team into a cohesive unit working towards identified objectives. Coordinated vendor contributions, completed user migrations (1,200+ users impacted), directed high-impact software upgrade initiatives, and spearheaded other projects with long, multi-stepped plans. Gained a reputation for “stepping in and stepping up” whenever necessary to meet immediate needs, solve unexpected problems, mitigate risks, or otherwise serve management and the team around me.

Graduate Level Coursework, Information Technology

Bs, Information Technology - Concentration In Management