Josh Lee Email & Phone Number

Los Angeles, Ca, Us

San Francisco, Ca, Us

Philadelphia, Pennsylvania, Us

Rebuilt and mentored UX team consisting of designers, researchers, accessibility specialists, and technologists.- Enhanced online customer experience by 8.8% AVG SUPR-Q (quarter-to-quarter) by leading a collaboration between product, CX, marketing, and engineering teams and implementing a research dashboard on Qualtrics to identify roadmap opportunities.- Developed and executed a 6-month vision to improve design quality, reducing fast-follow tickets by 92% and increasing user scores by approximately 10% in usability and aesthetics through the establishment of a design QA process (UAT), a design system, and critiques.- Streamlined reporting and communication processes between teams and executives, achieving a 30% reduction in team meetings by operationalizing ongoing team documentation and presentation practices.- Optimized UX feature delivery, increasing features by 243% quarter-to-quarter, by establishing Design Operations and integrating Agile best practices suitable for a large organization.- Mentored and developed the UX team, achieving a 28% increase in internal NPS for the team, promoted three members to management, hired eight new members, and secured 100% retention through weekly one-on-one sessions, establishing growth tracks, and addressing resource needs.- Revamped the onboarding process to increase new accounts by 37% year-to-year by designing a profile completion experience with gamification elements.

Carlsbad, Ca, Us

Built 4 teams from the bottom up - Product Management, UX, Marketing Creative, and Content Management. Defined the vision, strategy and owned the entire customer journey - lanes in shopping, selling, purchasing, and account management. Mentored directors - Director of Product, Head of UX, Marketing Creative Director.- Founded a multi-disciplinary team from 2 to 32 by securing a budget for a strategic hiring plan across UX, product, research, and creative disciplines.- Achieved 100% feature delivery across four quarters by aligning user needs, resources, and business goals, successfully meeting all roadmap commitments.- Collaborated with the marketing team to increase click-through rates on the homepage and product landing pages by approximately 12% by optimizing and innovating upper funnel content UI.- Increased seller submissions by approximately 34% and conversion rates by 10.6% year-to-year by aligning user problems (identified through UXR and Qualtrics) with business goals.- Infrastructure - Reduced site load time by ~20% and an incremental increase in conversion rate by >10%. YTY GMV growth of >40%. Led a team that launched a new e-commerce platform with a modern stack (headless CMS in Contentful + ReactJS) with a bulletproofed testing process (UserTesting and Optimizely). Led a team that refactored & designed caching, event-based architecture, data privacy and accessibility (ADA, WCAG) adherence. - Scaling Processes - Delivered foundational process in 8 months - Intake, Component library + Brand DAM + UXR Platforms, documentation. Product & design processes accommodating a company from ~150 to 500+ employees across the US within 2 years.- Problem Framing - Successful implementation of cross-departmental roadmapping process. Introduced foundational Design Thinking methodology to leaders across the organization. Workshopped framing problems into business goals, and tactical ideation - resulting in transparent, cohesive roadmaps that addressed key goals.

Seattle, Washington, Us

Led a UX Design, Research, and Product Design team that designed key parts of the “off-price” customer journey - including the websites, mobile apps (iOS & Android), and in-store omnichannel experiences. Enabled UX in the organization as the key driver of differentiation. - Played a key role in significantly scaling off-price business from $300M to $2.4B over several years by identifying customer pain points and implementing customer-driven features in collaboration with product, data, engineering, marketing, and merchandising teams, resulting in average 17.9% annual increase in conversion rate and a 23% increase in average order value.- Reduced online returns from over 58% to around 40% by designing user-generated content product reviews to clarify fit and sizing issues across iOS, Android, and Mobile Web platforms.- Improved in-store operations by reducing return processing time by approximately 65%, increasing employee satisfaction by 35%, doubling task completion rates, and reducing training time by 95% through a redesigned return interface and process.- Developed a small team of UX designers into leaders at top tech organizations by prioritizing mentorship.- Created rapid prototyping and customer-centric roadmaps through user-focused intelligence reporting, strategy, and business modeling.- Directed annual road mapping process without product management leadership and developed protocols for data-driven decisions with segmentation / customer feedback reporting.- Aligned user needs with the business through formulation of a bullet-proof roadmap.Ensured compliance with accessibility standards (ADA, WCAG) and centralized design standards across all off-price.- Led successful internal campaign associated with the business strategy by organizing workshops and delivering presentations to facilitate senior leadership while highlighting key insights to become industry leaders.

Seattle, Washington, Us

Built key strategic features requiring visual and data-driven design, fast ideation, validation research, wireframes, and prototyping. Identified and mitigated high-impact friction areas in the purchase and account lanes.- Incrementally reduced in-store return queues by approx. ~60% and delivered redesigned interface and process for returns on POS / Mobile POS system.- Developed in-store research methodology for queueing and employee-to-customer experiences. - Produced product review designs for iOS and web platforms that ultimately reduced purchase ambiguity with UGC photos and product details.- Diminished cart abandonment rate by >10% and delivered on reduced friction experience with express payments (integration with Apple Pay & PayPal).

Seattle, Washington, Us

New York, Ny, Us

New York, Ny, Us

Overland Park, Ks, Us

Managed strategic planning on large client projects, providing recommendations on customer segmentation and cannibalization strategy for replacing the legacy product. Introduced Design Thinking as an innovation framework for an “end-of-life”/palliative care project. Successfully avoided sales force costs and optimized channel and content budget allocation, resulting in ~400% incremental gain in ROAS. Awarded 'Large Agency of the Year' by AdAge.

Stylicore™ is a smart design system that stays constant and alive — just like your brand and components. When you make a change, the distribution is instantaneous, so all your people know they always have the latest parameters to work within. No more hassle looking for the latest guidelines, lengthy process for updates, or playing “telephone tag” downstream.

Parsippany, Nj, Us

Mentor & Grow Digital department of designers and engineers building websites, campaigns, apps, and digital collateral for clients like Bimbo (Arnold/Brownberry/Oroweat), Vestergaard, and Tara Smith.

Burlington, Vermont, Us

New York, Ny, Us

New York, Ny, Us

New York, Ny, Us

Rutherford, New Jersey, Us

Master Of Business Administration (M.B.A.), Design Strategy

Bachelor Of Fine Arts (B.F.A.), Design Theory

Design

Animation

High School Diploma