- Led and coordinated cross-functional teams and software engineers, successfully delivering a highly scalable and modular n-tier ERP system integrated with Business Process Modeling tools for SaaS.- Architected and implemented a microservice-based architecture with CQRS, transforming the existing ERP system, which resulted in an increase in performance and improved system scalability and maintainability.- Delivered impactful presentations of ERP system functionality to prospective clients, securing new business and increasing customer engagement.- Championed the adoption of Azure DevOps, reducing operational costs and improving deployment speeds through the implementation of automated CI/CD pipelines, resulting in faster time-to-production.- Mentored and developed junior engineers, establishing a culture of continuous learning and professional development, leading to improvement in team performance and a significant reduction in onboarding time.

Among other founders, I initiated and designed TolloMed, which is a cloud based Healthcare Solution that brings patients closer to healthcare providers in one hand, while on the other, it helps healthcare providers:- Manage their customers (CRM)- Manage their business processes- Advertise their products and/or servicesAs a Solution Designer at TolloMed, my responsibilities include:- understanding and breaking down complex business processes- designing integral modules that mimic and automate business processes- designing database logical models- breaking down and assigning tasks to the development team- code when necessary- and more...

Managing various client requests for maintenance, support and troubleshooting as well as implementation management of projects with high stakes. Some of the major projects include:- Implementation of CISCO Call Center (BE6K) while guaranteeing high quality, availability and redundancy for Post Telecom of Kosovo (PTK).- Migration and centralization of data for the Department of Motor Vehicles where data from multiple sources has been successfully centralized and repaired into a single database.

In charge of managing the IT department, its strategy and planning while making sure the systems are readily available for business use.Supervising and monitoring the daily workload for IT employees.Restructuring the networked systems to enhance user experience and business productivity.Monitoring the implementation of a new banking system (Rubikon by Neptune) and ensuring the software meets business requirements and user needs.Training users in using the new banking software.Acquiring and implementing Of the Shelf Software (MS Sharepoint, Crystal Reports etc.) to improve business processes.Building new applications on VB .NET and VBA as required by users in various BZMF departments.Managing and monitoring MS SQL and Oracle databases on daily basis.Long term planning and budgeting for the IT department.

In charge of monitoring, maintaining and upgrading the entire information and telecommunication systems.Analyzed current business processes and recommended new solutions and upgrades for financial reporting, telecommunications and tracking time and billing for consulting services.In charge of planning the upgrade of the Timeslips while maintaining the database's integrity. Used Quicken, Quickbooks, Timeslips, MS Access to report and appropriately bill clients for all our services.

Providing consulting services in Business Analysis for companies of different sizes.

• Identifying and prioritizing risks involved in client’s projects.• Advising on how to accurately scope projects and generate milestones and timetables.• Identifying and addressing issues that clients’ face during Project Management Lifecycle and SDLC.• Compiling questionnaires to gather requirements in the initiation and analysis phase of the SDLC.• Assisted in creating BRD for extra features to be added to Powerpack (for QuickBooks).• Enabling clients to identify costs related to their projects in the early stages by using the project scope and use-cases.• Training clients to use project management tools, questionnaires, forms and UML diagrams to identify, depict and document needs in different SDLC iterations.

Implemented cost effective systems and procedures that increased company's efficiency, productivity and the ability to adopt bigger projects. Analyzed business processes and identified business needs.Designed the complete SDLC framework that company must follow when initiating, developing and implementing new projects.Validated the design with stakeholders to ensure that the framework satisfies their requirements.Implemented the new framework and trained staff to follow the guidelines and project management tools.

In a team of four business analysts, we successfully consolidated data from multiple sources into one multidimensional database, which reduced the time and efforts required to generate financial reports by 63%.Led Joint Application Development (JAD) sessions to gather requirements and assess business needs.Designed the database (ESSBASE) cubes and OLAP (online analytical processing) application to meet financial reporting requirements.Extensively used MS Excel and MS Access to retrieve data from other data sources and to create a prototype of the "To Be" application.Defined and documented detailed product requirements and use cases.Liaised between business and IT team to ensure the business needs and rules are accurately defined in the designed application. Validated the design with stakeholders to ensure that the design meets user needs and complies with business rules and standards.

In charge of installing, troubleshooting and maintaining entire telecommunication systems on campus. Designed and implemented an application which reduced 80% of the time required to gather and update data for clients requesting service.In the field of business systems analysis I: Initiated the project to improve the process of gathering data that are required to troubleshoot telecommunications.Gathered requirements and compiled functional documents. Conducted joint application development (JAD) sessions to report and address open issues. Employed agile with iterations SDLC (software development life cycle) methodology guidelines to better adapt to changing requirements. Interpreted requirements into use case, activity and sequence diagrams using unified modeling language (UML).Used MS Project throughout the lifecycle to define timetables and milestones.Employed MS Access to design and prototype the graphical user interface (GUI).Extensively involved in programming the application in VB .NET.Used SQL stored procedures and triggers to manipulate database records.Managed the database tables and created views to restrict permissions on sensitive data.Generated test cases and monitored user acceptance testing phase.In the communication technology field I: Installed new communication (network, voice, cable TV) connections and tested their functionality.Configured, maintained and troubleshot network and voice (digital and analogue) connections. Created and used executable scripts to automatically run changes in the phone directory/switchboard.Created and used SQL scripts to test the conformity of the database with the phone directory.Configured Cisco switches to place users and printers in appropriate VLANs.Troubleshot printing problems for students and staff.Monitored data backups and acted on error logs.