Provided strategic direction, leadership, and project governance for a multimillion dollar hospitality company, which supported a population of 60k+ end-usersStrategically supervised the project execution teams to ensure timely and cost-effective completion of projects, saving the company $10k+ in project costsExtended 24/7 technical support to the IT department by embedding processes and procedures with technical IT delivery teams. Developed, reviewed, and distributed templates and tools to guarantee process alignmentAnalyzed the company's existing processes and procedures to make strategic recommendations to enhance agency-wide information dissemination, communication flow, and administrative support systems delivery

Provided strategic direction, leadership, and project governance for a multimillion dollar hospitality company, which supported a population of 60k+ end-usersStrategically supervised the project execution teams to ensure timely and cost-effective completion of projects, saving the company $10k+ in project costsExtended 24/7 technical support to the IT department by embedding processes and procedures with technical IT delivery teams. Developed, reviewed, and distributed templates and tools to guarantee process alignmentAnalyzed the company's existing processes and procedures to make strategic recommendations to enhance agency-wide information dissemination, communication flow, and administrative support systems delivery

Installed and maintained Toast, Micros, & Aloha hardware and software components on computer stations and IT equipment.Configured and tuned networking equipment and overall computer network, both Ethernet and WiFi 100% successfully.Staying aware of phishing emails that might pose a risk to the business Troubleshot all IT-related issues at Po Boy Jim locations.Perform background checks of employeesEnsuring that third-party vendors who are handling Po Boy Jim customers’ credit card information are protecting their personal data Setting up firewalls to protect from potentially harmful connected devices.Ensure servers & passwords are secured through systems of protection