Uraz Bengi Email & Phone Number

İstanbul, Türkiye

İstanbul, Türkiye

İstanbul, Türkiye

Main responsible areas:Managing IT budget and purchasing progressMonthly customer meetings to innovate the way of working for users.Participating global IT meetings to share the knowhow across the EMEAregion. Managing Service Desk, by organizing local resources, second levelglobal resources and in a case of necessity third party resourcesClients. Defining the company needs of IT point of view, finding solutions forthose needs, designing, planning, and implementing the solution and auditthe outcome to evaluate the success rate of the solution or project. Reducingthe running cost by renewing or replacing infrastructure or service providers.Managing and maintaining IT infrastructuresDesigning, implementing and testing Disaster Recovery. Defining thenecessary trainings for the team which consists of 5 support engineers,according their capabilities and interests to increase their efficiency andproductivity. Keeping them up to date and inspire them to create new ideas toimprove the quality of service.Completed Key Projects * Asset Management System * Server to Cloud projects* Data classification by Azure Information Protection (AIP) * IT Helpdesk 7/24 * SCCM Integration * Service Now Help Desk implementation * O365 Integration (Atlas Copco Turkey and Group Compnies) * MDM Implementation for 400 devices (MS Intune) * Improving the Audit Scores for ISO27001, GDPR * SD-WAN Implementation for all sites in Turkey * Secure Printing Implementation ( Uniflow) * Implementing Electronic Archive with Document Flow * Crisis Management Project (Communication, Absence Follow Up, SMS andEmail questionnaire)

İstanbul, Türkiye

Main responsible areas: Responding to technical support calls from end users of computers andsoftware applications. Setting up and installing new computers, networks andsoftware. Setting up user accounts and profiles on the network. Installingupdates, known as patches, to software applications. Installing andconfiguring operating systems, anti-virus software and other applications suchas Microsoft Office. Diagnosing and fixing network problems and hardware orsoftware faults. Maintaining inventories of hardware and software managingbackups of servers, in case of data loss. Keeping a record of issues and faultsalong with solutions, for future reference.Completed Key Projects: * Changing IP Structure to comply international standard of the company * Network printer implementation with secure printing * Disaster Recovery* Server Implementation (Off Site) * Server Hardware Replacement * Storage Replacement * Virtualization (VMware) * Backup Hardware replacement and implementing new strategy * E-Invoicing & E-Book * Wi-Fi Implementation * Multi Brand (Ekomak ) Integration

İstanbul, Türkiye

İstanbul, Türkiye

Main responsible areas: Consulting with IT managers and other departments as required. Providing ITassistance to staff and customers.(230 end-user) Support to end-users onhardware functionality and software programs. Resolving end-user issueserrors in a timely manner. Monitoring hardware, software, and systemperformance metrics. Updating computer software. as well as upgradinghardware and systems. Maintaining servers and ensuring system security.Providing support to laser, dot-matrix and barcode printers. Setting up andsupport barcode readers(Motorola & Honeywell) Documenting processes andperforming diagnostic tests. Keeping track of technological advancements andtrends in IT support.