CM LOGISTICS INDIA PRIVATE LIMITED / Saket, New DelhiMARCH 2022 – TILL DATEAs a SEA EXPORTS & IMPORTS OPERATIONS AND DOCUMENTATION specialist at CM LOGISTICS INDIA PRIVATELIMITED, .PRICING & COORDINATION Collect prices From different platform & analyse market price Responsible for negotiate with shipping lines and vendors. Responsible for coordinating with the shipping lines, co-loaders, customer and overseas agents. Building and maintaining effective customer relationships for long term brand Loyalty. Handle import and export freight pricing Managing Overseas network and import shipment operations. Handle complete Air export(Pricing & OperationRESPONSIBILITIES Coordinate and manage the shipment process for ocean export customers from booking to delivery. Communicate with clients, carriers, and internal teams to ensure smooth operations and resolve any issues that may arise. Prepare and process export documentation, including bills of lading, invoices, and customs paperwork, ensuring compliancewith regulations. Provide accurate and timely information to customers regarding shipment status, transit times, and any delays. Maintain records of shipments, including tracking information, invoices, and customer interactions. Collaborate with sales teams to identify opportunities for business growth and provide support in customer acquisition andretention efforts. Handle customer inquiries, complaints, and requests professionally and promptly. Assist in resolving issues related to billing, pricing discrepancies, and claims. Stay updated on industry regulations, customs requirements, and market trends related to ocean freight. Act as a liaison between customers and various departments within the company to ensure customer satisfaction. Pricing - Get Rates From Shipping Lines/Transporter For Various Routing.Quote to Customer. Coordination with Shipper,Buyer,Agents,Mediatator,Cha,Transporter. Booking/Shipping Instructions through various shipping Lines. Coordination to Shipper for – Invoice/Packing List,E-sanchit Docs,Manual VGM,Checklist approval,Planning forvessel,BL Draft approval ,Payment follow ups. Coordination with CHA for Checklist, shipping bill,Carting,CustomClearence, Vgm ,Tir copy, TR submission ,Form13,Stuffing Cargo, CLP report ,Cargo Movement status by Rail or Road ,Payment follow ups ... Documentation .: QUOTATION,JOBS,Shipping Instructions,Booking,Releasing – HBL ,LOI,E-waybill,AFR,AES,IFS,TR,Form 13. Pre -Alert to Shipper,Buyer,Agents. Handling Free Hand – FCL /LCL shipments.