Uri Refael Email & Phone Number

Israel

Caesarea, Israel, IL

• Acting COO at a Zoho CRM Premium Partner, directing project execution, R&D, Customer’s support, and Sales initiatives.
• Leading cross-functional teams to foster innovation, enhance system integration, and boost business performance.
• Serving as PMO, overseeing comprehensive project details, including Gantt chart timelines, budget adherence, and staff assignments.
• Committing to operational excellence and strategic leadership to maintain our standing as a top-tier partner and client satisfaction aficionado.

Ramat Gan, IL

• Acting as the Technical focal point for all technical aspects of the department.
• Analyzed the customers' technological needs and found the ideal solution to fit both end users’ requirements and company's goals.
• Managing the technical support project. Building and managing the support call center: Planning, recruiting and managing the representatives.
• Built training materials and conducted hands-on training to both employees and customers.
• Building best practice procedure to improve the efficiency and productivity of the department.

• Part of the company executive management team.
• Responsible of the technology department, defined the company’s technological strategy.
• Leading and monitoring the development workflow - timetables, costs and resources.
• Managing Deployment of new technologies and procedures – building training materials and hands-on training of new and existing employees.
• Managed over 40 employees including: development teams, support team, marketing team, IT and CRM.
• Creating requirement documents and product white papers.

• Responsible for the project life cycle, planning and leading projects tasks from requirement definition till delivery.
• Responsibility of project’s scope, timeline, quality and budget.
• Interaction with multiple inner organization interfaces.
• Customer facing, status meetings, change management, features prioritization.
• Managed multiple projects simultaneously, setting priorities, synchronizing tasks and solving internal and external conflicts.

Cheseaux-sur-Lausanne, Switzerland, CH

• Managed multiple complex global projects simultaneously from initial sales meeting to the successful commercial deployment.
• Responsible for the on time, quality and budget delivery of the project.
• Matrix management of multiple multi-cultural teams spread globally.
• Synchronized and supervised all projects activities while interacting with various teams.

Cheseaux-sur-Lausanne, Switzerland, CH

Developed and launched a new solution to answer the Chinese market needs from concept and into reality.

Cheseaux-sur-Lausanne, Switzerland, CH

• Member of the company’s senior technical team under the company’s CTO.
• Designed Tailor made solutions for customers.
• Creative use of new and existing products based on analysis of the customer requirements.
• Answered RFI, RFQ and RFP documents.

Cheseaux-sur-Lausanne, Switzerland, CH

Acted as the company’s representative at customer’s location in Israel. In charge of both day-to-day operation and local projects management. In addition, took part at various large deployments in Europe.

San Jose, California, US

Specializing at IP based systems, Designed dedicated solutions for customers as well as managed/conducted the on-site implementation.

Yakum, IL

Managed and Led the definition, execution and maintenance of the Windows based Servers and Desktops computers. Including the WAN and LAN Infrastructure.

Bachelor'S Degree, Business Administration, Information Systems Analysis Specialization

Advanced Project Management Methodologies, Project Management (Pmp)

Master Of Business Administration (M.B.A.), Business Administration, Business Strategy Specialization