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Israel

• Implemented a new customer activity module, enhancing CRM functionality and driving performance improvements across a portfolio of 200+ customers.
• Collaborated with cross-functional teams to deliver tailored SaaS and Business Intelligence (BI) solutions, resulting in a 30% increase in client satisfaction scores.
• Spearheaded customer adoption initiatives by driving usage improvements and optimizing onboarding processes, ensuring clients maximize the value of their SaaS investments.
• Built and maintained strong client relationships through a personalized approach, contributing to higher retention rates and long-term partnerships.
• Advocated for data-driven decision-making, enabling clients to unlock actionable insights and achieve measurable business outcomes

End-to-end implementation of a salesforce systemBusiness insights derived from data segmentationAnalyzing the competition and conducting market researchInitiation order, organization, and task managementData segmentation in ExcelA KPI-based approachEmployee training

Mediation, negotiation, and conflict managementWorking with 5 commercial enterprisesManaging six long-term projectsMaintaining and developing relationshipsMake decisions based on data

Sergeant of soldiers in their training track.Staff sergeant in the fighter's battalion.For a three-month period, I was the team commander.Plan and lead several operational activities.Integrity, leadership, and professionalism.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Geography & Criminology