- Defines and leads program strategy, goals, and deliverables- Develops program roadmaps and manages project plans, timelines, and budgets- Collaborates with cross-functional teams, including engineering, product, design, sales, and marketing to ensure program alignment- Provides regular program status updates and KPI reports to key stakeholders and leadership team- Ensures program quality, scalability, and operational efficiency through process improvements and industry best practices

- Assessed and regularly reported on product quality KPIs to key stakeholders and leadership team- Determined quality guidelines for incoming and existing products- Developed comprehensive plan for product lifecycles, from onboarding to stocking- Compiled parts lists to guide consistent procurement for offices in the United States and China- Monitored quality processes through in-person visits, both in the United States and China- Purchased materials according to strategic initiatives and quality guidelines- Collaborated with international suppliers, along with in-house design, marketing, sales, and other relevant departments

- Compiled parts lists to guide consistent procurement for offices in the United States and China - Updated digital product catalog, including making adjustments to existing products and creating new listings- Coordinated product photo shoots with contractors and ensured quality of final photos

- Collaborated with other technicians to develop solutions to industry issues- Tested and inspected mobile device parts for quality and consistency - Worked with other departments to effectively communicate with customers- Created technical documents with the Marketing Team for publication

- Served as the lead technician - Repaired customer devices quickly and efficiently- Filed paperwork related to front and back of house activities- Supervised a team to perform consistent and quality repairs