Uriel Rivera Email & Phone Number

La Puente, California, United States

Improved Service Ratings- Estimated over $30,591.72 in annual sales by retraining employees, customer ratings increased by 11.9% The skills used were communication, management, and influence skills to create collaborative and comfortable work spaces, deliver a unique customer experience, and create a refreshing beverage experience. A tool that was used was the employee handbook and the use of training videos provided by the store. Being proactively result- orientated, the team began representing the store’s value and exceeded company standards regularly. Owner of the store said, “You are a people’s person. You know how to motivate others and have a way for teaching.” Service after retraining was done was with no errors. The owner ranked me #1 in customer satisfaction compared to 10 other employees. The store owner approved of the retaining.

La Puente, California, United States

Increased Productivity- My director estimated a $9,201 impact in productivity by motivating employees. The productivity increased 15%. Used my communication and relationship building skills and to give feedback on the productivity of the team. My director said that “I was the spirit of the team.” and asked me to train my replacement. There was a 14% improvement in the department in 2 months after the meet ups. The one-on-one meetings were presented to the district leader. The leader said if I keep it up I’ll be the youngest district leader.

La Puente, California, United States

Increased Revenue -Developing a strategic approach to reach new customers that increased revenue by $1094 a week. Utilizing my excellent communication and writing skills in Spanish. Using Adobe Illustrator to develop new advertising for the store to expand its brand. The owner was able to adapt this strategy to another store. The owner of the store confirmed that the project was a new way to reach potential customers. It increased revenue by 22.8% since applying this strategy. Compared to the store’s traditional way to reach new customers (posters). The project was done for the owner of the store.

Started an online and retail shoe business while attending university that made a $8,647 profit in the first year. Applying my entrepreneurial capabilities and technological skills to operate a business that had sales of $742.41 a week for 4 straight years.