Urien Dill Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

• New Home Builder Program = Account Manager
• Train new builders in Sunnova sales and operations processes, software and best practices.
• Manage up to 8 installation dealers with hundreds of projects simultaneously.
• Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.
• Input important project updates into CRM (Salesforce).
• Create and present weekly/monthly/annual pipeline performance reports to stakeholders with… Show more New Home Builder Program = Account Manager

Houston, Texas, United States

• Origination and Installation Program = Account Manager
• Collaborate with IT to develop new IT infrastructure to support new origination and installation program sales and operations functionality.
• Train new originators and installers on Sunnova sales and operations processes, software and best practices.
• Manage up 10 origination entities and 7 installation dealers with hundreds of projects simultaneously.
• Identify problem projects, identify solutions and collaborate with… Show more Origination and Installation Program = Account Manager
• Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.

Houston, Texas, United States

• Partner Development Advisor = Account Management Support
• Troubleshoot escalated sales enablement issues or operational progression impediments and collaborate with IT to resolve.
• Train account managers in best practices to avoid or resolve known issues to increase Sunnova’s quality of service.
• Create/document Standard Operating Procedures within Account Management functions
• Collaborate with Business Development to expand company contracts into newly entered states and review… Show more Partner Development Advisor = Account Management Support
• Collaborate with Business Development to expand company contracts into newly entered states and review contracts for accuracy. Show less

Houston, Texas, United States

• Account Manager = Northeast Sales and Installation Region
• Canvass assigned market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.
• Train assigned dealers in Sunnova sales and operations processes, software and best practices
• Manage up 8 assigned dealers with hundreds of projects simultaneously.
• Identify problem projects, identify solutions and collaborate with dealers and internal departments to… Show more Account Manager = Northeast Sales and Installation Region
• Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.

Houston, Texas, United States

• Onboarding Specialist = New Dealer Vetting and Onboarding
• Canvass national market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.
• Review new partner applications, pre-qualify applicants to move forward, reject unqualified applicants.
• Complete sales and operations review to determine if applicant meets Sunnova sales and operations quantity and quality requirements.
• Collect all application documents and… Show more Onboarding Specialist = New Dealer Vetting and Onboarding
• Collect all application documents and company financials for review.

Houston, Texas, United States

• Loyalty and Inside Sales Supervisor - Customer Operations
• Manage team of 12 Retention and Inside Sales agents to meet company’s retention and inside sales goals.
• Complete outbound sales calls to convert leads to customer contracts.
• Train Loyalty Agents on retention and inside sales best practices.
• Created a manual change order process that allowed contracts to be modified outside of the systematic outputs and facilitate contract changes as directed by Portfolio Management… Show more Loyalty and Inside Sales.
• Created a manual change order process that allowed contracts to be modified outside of the systematic outputs and facilitate contract changes as directed by Portfolio Management and Legal.

Houston, Texas, United States

• Loyalty and Inside Sales Specialist - Customer Operations
• Work with customers requesting to cancel, educating customer on solar value proposition in effort to retain the customer and rescind the cancellation.
• Complete outbound sales calls to convert leads to customer contracts.

Houston, Texas, United States

• Process loan applications, review credit, verify documentable income, reject or approve loan.
• Upsell add on products.
• Participated in daily/weekly/monthly sales and key performance metrics meeting.
• Meet and exceed company loan origination and delinquency goals.
• Call delinquent accounts to collect payment.