Urien Dill Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

New Home Builder Program = Account Manager● Train new builders in Sunnova sales and operations processes, software and best practices.● Manage up to 8 installation dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.● Input important project updates into CRM (Salesforce).● Create and present weekly/monthly/annual pipeline performance reports to stakeholders with… Show more New Home Builder Program = Account Manager● Train new builders in Sunnova sales and operations processes, software and best practices.● Manage up to 8 installation dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.● Input important project updates into CRM (Salesforce).● Create and present weekly/monthly/annual pipeline performance reports to stakeholders with detailed solutions to meet company sales goals, installation timelines, and ensure other key performance indicators are met.● Provided excellent service and issue resolution to grow book of business with dealers. Show less

Houston, Texas, United States

Origination and Installation Program = Account Manager● Collaborate with IT to develop new IT infrastructure to support new origination and installation program sales and operations functionality.● Train new originators and installers on Sunnova sales and operations processes, software and best practices.● Manage up 10 origination entities and 7 installation dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with… Show more Origination and Installation Program = Account Manager● Collaborate with IT to develop new IT infrastructure to support new origination and installation program sales and operations functionality.● Train new originators and installers on Sunnova sales and operations processes, software and best practices.● Manage up 10 origination entities and 7 installation dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.● Input important project updates into CRM (Salesforce).● Create and present weekly/monthly/annual pipeline performance reports to stakeholders with detailed solutions to meet company sales goals, installation timelines, and ensure other key performance indicators are met.● Provided excellent service and issue resolution to grow book of business with dealers. Show less

Houston, Texas, United States

Partner Development Advisor = Account Management Support● Troubleshoot escalated sales enablement issues or operational progression impediments and collaborate with IT to resolve.● Train account managers in best practices to avoid or resolve known issues to increase Sunnova’s quality of service.● Create/document Standard Operating Procedures within Account Management functions● Collaborate with Business Development to expand company contracts into newly entered states and review… Show more Partner Development Advisor = Account Management Support● Troubleshoot escalated sales enablement issues or operational progression impediments and collaborate with IT to resolve.● Train account managers in best practices to avoid or resolve known issues to increase Sunnova’s quality of service.● Create/document Standard Operating Procedures within Account Management functions● Collaborate with Business Development to expand company contracts into newly entered states and review contracts for accuracy. Show less

Houston, Texas, United States

Account Manager = Northeast Sales and Installation Region● Canvass assigned market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.● Train assigned dealers in Sunnova sales and operations processes, software and best practices● Manage up 8 assigned dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with dealers and internal departments to… Show more Account Manager = Northeast Sales and Installation Region● Canvass assigned market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.● Train assigned dealers in Sunnova sales and operations processes, software and best practices● Manage up 8 assigned dealers with hundreds of projects simultaneously.● Identify problem projects, identify solutions and collaborate with dealers and internal departments to resolve.● Input important project updates into CRM (Salesforce).● Create and present weekly/monthly/annual pipeline performance reports to stakeholders with detailed solutions to meet company sales goals, installation timelines, and ensure other key performance indicators are met.● Provided excellent service and issue resolution to grow book of business with dealers. Show less

Houston, Texas, United States

Onboarding Specialist = New Dealer Vetting and Onboarding● Canvass national market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.● Review new partner applications, pre-qualify applicants to move forward, reject unqualified applicants.● Complete sales and operations review to determine if applicant meets Sunnova sales and operations quantity and quality requirements.● Collect all application documents and… Show more Onboarding Specialist = New Dealer Vetting and Onboarding● Canvass national market for non-Sunnova solar companies to convert them to selling Sunnova products by becoming a Sunnova Authorized Dealer.● Review new partner applications, pre-qualify applicants to move forward, reject unqualified applicants.● Complete sales and operations review to determine if applicant meets Sunnova sales and operations quantity and quality requirements.● Collect all application documents and company financials for review.● Make recommendations to upper management to support or decline onboarding applicants as a new Sunnova Authorized Dealer.● Create SOPs and flow charts to document Sunnova operational processes. Show less

Houston, Texas, United States

Loyalty and Inside Sales Supervisor - Customer Operations● Manage team of 12 Retention and Inside Sales agents to meet company’s retention and inside sales goals.● Complete outbound sales calls to convert leads to customer contracts.● Train Loyalty Agents on retention and inside sales best practices.● Created a manual change order process that allowed contracts to be modified outside of the systematic outputs and facilitate contract changes as directed by Portfolio Management… Show more Loyalty and Inside Sales Supervisor - Customer Operations● Manage team of 12 Retention and Inside Sales agents to meet company’s retention and inside sales goals.● Complete outbound sales calls to convert leads to customer contracts.● Train Loyalty Agents on retention and inside sales best practices.● Created a manual change order process that allowed contracts to be modified outside of the systematic outputs and facilitate contract changes as directed by Portfolio Management and Legal.● Collaborate with Portfolio Management and Legal to handle escalated situations where customer contracts needed to be renegotiated, rewritten and resigned. Show less

Houston, Texas, United States

Loyalty and Inside Sales Specialist - Customer Operations● Work with customers requesting to cancel, educating customer on solar value proposition in effort to retain the customer and rescind the cancellation. ● Complete outbound sales calls to convert leads to customer contracts.

Houston, Texas, United States

● Process loan applications, review credit, verify documentable income, reject or approve loan.● Upsell add on products.● Participated in daily/weekly/monthly sales and key performance metrics meeting.● Meet and exceed company loan origination and delinquency goals.● Call delinquent accounts to collect payment.