Urjit Patel Email & Phone Number

Beaumont, Texas, Us

Beaumont, Texas, Us

Maitland, Fl, Us

Driving business growth, revenue, operational excellence, network efficiency, and a superior omnichannel customer experience, I lead strategic planning and execution for all operational areas of the Bank. My leadership ranges from guiding the executive team and Board in decision-making to encompass future growth opportunities while increasing ROA, market share, and share of wallet to be in the top quartile of banks in the Southeast.GROWTH STRATEGIES► By revamping core product offerings and orchestrating an online banking system conversion, I spiked digital banking utilization 40% in 6 months, grew products per customer 25%, and produced 10% incremental revenue. ► I grew same store sales 12%, the customer share of wallet 18%, and dramatically increased earning assets. I transformed commercial and consumer products to best-in-class and engineered innovative, holistic marketing and sales campaigns targeting high-profit customers.► Through new, diversified business banking products, I multiplied earning assets and reached 15%+ return on assets of invested capital.P&L MANAGEMENT► I restored retail branch profitability by relocating underperforming branches to high-potential markets and opened new emerging market locations.TECHNOLOGY► By conceiving, planning, selecting, and implementing a new core banking system, I scaled technology functionality for business growth and saved $1M in non-interest expenses.TEAM LEADERSHIP► Cutting staff turnover 35% in 1 year, I rolled out employee engagement initiatives.

Houston, Tx, Us

Focused on maximizing member engagement, brand loyalty, and member lifetime value, I managed various functions, including: retail and business banking, lending, sales, marketing, branding, business development, operations, partnerships, public relations, and retail sales teams.GROWTH STRATEGIES► Producing tens of millions of dollars in earning assets, I built a partnership with the nation’s largest land oil drilling company and broke into a new market through a branch opening in their corporate facility. The relationship was highlighted in the Houston Business Journal.► I added tens of millions of dollars in incremental sales growth in 1 year by engineering value-added business models to engage staff in growth.CUSTOMER EXPERIENCE► Through a customer experience transformation, I slashed non-interest expenses, improved the retail efficiency ratio 22%, and boosted labor efficiency 12%. I drove the move to interactive teller machines in 70% of locations and centralized key staff.SALES► I launched an e-branch sales channel that raised contact center success metrics to the top quartile in the market, reduced call abandon ratios to below 3%, raised occupancy to 78%, and elevated employee satisfaction 40% in 9 months.SOCIAL RESPONSIBILITY► In recognition of community support efforts, I received the Dora Maxwell Social Responsibility Award.

Houston, Tx, Us

Ensuring and engaging, seamless member experience, I planned and executed strategies to multiply banking customers, business, and revenue while leading cross-functional teams.GROWTH STRATEGIES► I increased incremental net income in high-profile commercial and consumer markets, raised new client acquisition 150%, and expanded the loan portfolio 20%. I formed a new business development and community engagement division and opened the “Smart Financial Centre” title sponsorship performing arts venue as part of a brand visibility and community immersion strategy.TEAM LEADERSHIP► Propelling employee morale and performance, I achieved top 10 employee engagement scores statewide and grew sales per FTE 30% through a sales coaching model for customer-facing managers/staff. As a result, the credit union was named a Texas Best Place to Work.BRANDING► I earned a Brand Champion Award for spearheading an organizational rebranding strategy.

Orlando, Fl, Us

As the Regional Vice President of Sales and Marketing, I directed all sales and operational areas in the Central Florida market, including 125+ indirect reports.GROWTH STRATEGIES► Breaking into a new market of 60K customers, I targeted a younger demographic through a partnership with the University of Central Florida, gaining designation as the University’s Credit Union.► Through M&A strategies, I drove rapid loan and deposit growth and captured 28% of the market share in top cities.PROCESS IMPROVEMENT► I decentralized retail branch processes for small business lending sales, which opened the door for additional closed retail business loan sales and 75% greater productivity.TEAM LEADERSHIP► I gained the credit union the title as one of the Best Places to Work in Central Florida and improved employee engagement and satisfaction by teaming with HR on strategies to bridge cultural differences and unify the culture.► Under my leadership, 8 managers earned the President’s Circle for top sales performance for 7 straight years.TECHNOLOGY► By leading a CRM system deployment and establishing CRM omnichannel experience standards, I propelled customer satisfaction 25% and customer wallet share 20% in a year.••• Earlier roles at Fairwinds Credit Union: AVP, Sales & Marketing, Jun 2003 – Sep 2009; Sales Marketing Manager, Apr 2000 – Jun 2003