Urlugbold Erdenetsogt Email & Phone Number

Singapore

Responsible for analysis on fluctuations of quality metrics and creating action plans to improve and stablize the performance of the content moderation team. One of the main aspect of the job was to prepare comprehensive RCA, weekly reports and monthly reports for the various stakeholders to monitor the overall performance of the team. Organizing internal trainings to support the team to havebetter understanding of the guidelines and policies.Achievements:- Polished analytical skills, specially on MS Excel software.- Improved people management skills by handling the quality aspect of the Content moderation team.

Singapore

Responsible for analysis on fluctuations of quality metrics and creating action plans to improve or stablize the performance of the content moderation team. Providing on-site support to the agents. This includes giving advise regarding the guidelines and policies.Achievements:- Received Employee of The Year award 2021.- Improved my knowledge about support functions in Contentmoderation business.

Singapore

Reviewing contents based on the certain guidelines and policies.Achievements:- Acquired more knowledge and experience about Content moderation business.- Improved English proficiency and communication skills.

Mongolia

Responsible for designing new insurance products and improving the current product lines. This includes terms and conditions of the insurance policies and sales processes (customer experience journey) and accountings. Handling all the communications and contracts with the partner insurance companies and negotiating terms and conditions of products.Achievements:- Launched Business Loan’s collateral insurance products for clients which was totally new product package to the market.- In 2018Q2, Golomt bank has doubled their insurance premium compared to previous year, thanks to the expansion of the new Collateral insurance sales.- Launched new internal Insurance software which is dedicated for accounting and reporting purposes.- Improved people management and hiring skills by managing 2 small teams that includes Business development team (4 people) and call center team (10-12 people).

Mongolia

Analysis on profitability of product lines and market shares. Developing action plans to boost the sales.One of the main responsibility was to design new insurance products and to improve the current product lines. This includes terms and conditions of the insurance policies and sales processes (customer experience journey).Ad - hoc projects to improve other aspects of the company operations such as creating internal audit process on insurance claims.Achievements:- In 2016, Nominated as “Team player of the year” nomination.- Improved actuarial and business developing skills.- Earned more insights, knowledge about the overallinsurance market as well as designing a new product andimproving current retail and corporate insurance products.

Mongolia

Monitoring high risk transactions made in the branches of the bank.Achievement:Gained an experience and knowledge about basic data analysis.