- Taking ownership of the customers complain and provide solution.- Mail communication with stakeholders- Identifying the customer's problem and escalate to concern team in time with proper verification.- Share daily work progress report at the end of day to client- Maintain SLA of every work so that customer can get best service within committed time.- Solve subscriber’s complaint in FIFO method.- Distribution of complaint data to the team member equally.- Preparing report regarding quality measurement.- Ensuring zero error service for better customer experience and services.- Ensure customer satisfaction over the phone.- Responsible to play a leadership role within a big team.Key Achievements:- Awarded Best employee several time in 2018 & 2019.

- Ensuring the front desk provides a professional and friendly service for customers- Identifying the system or service related problem and escalate to concern team in time with proper verification. - Dealing with customers, including handling complaints when they come to the desk- Handling in-house and out-house call- Troubleshooting emergencies- Liaising with other departments

- Responsible to play a leadership role within a big team.- Ensure customer satisfaction over the phone.- Responsible for customer care activities taking place in a center. Key Achievements- Achieve 100% sales target through inbound contact.