Urmila Deshmukh Email and Phone Number

Overall experience 7 years and 6 monthsTechnology LeadInfosys, Oct 2021 - Present-Actively spearheaded Application Support Engineering and Component Designing, focusing on HUD and FLOW modules.-Proficiently analyzed design descriptions, ensuring end-to-end alignment and prepared comprehensive design documents, including cost analysis.-Facilitated constant collaboration with developers to meet component requirements effectively.-Led the Project Management Office(PMO), driving project efficiency and alignment with organizational goals through the implementation of standardized processes and best practices.Quality Analyst & Process TrainerWipro, Sept 2016 - Oct 2021-As a Quality Analyst, I have extensively worked with four different projects viz. British Telecom, Lendlease, Here and Citi bank.-Drove quality assurance initiatives and conducted process training across diverse projects.-Played a pivotal role in Go-Live projects for prestigious clients like British Telecom and Lendlease, ensuring seamless transitions and operational excellence.-Instrumental in training and mentoring new recruits, ensuring their smooth integration into project workflows.-Managed escalations efficiently within business-as-usual (BAU) operations.Successfully led the implementation of major projects such as LEAN 101, enhancing operational efficiency and productivity.Additional Skills:-Proficient in MS Excel, leveraging hands-on experience for data analysis and reporting.-This comprehensive summary highlights my significant contributions and achievements across various roles, demonstrating your proficiency in application support, component design, quality assurance, process improvement, and training.