Urmi Vyas Email & Phone Number

* Assisted customers in planning and booking domestic and international flights, providing personalized recommendations based on travel preferences, budget, and schedule.* Provided expert guidance on flight routes, fares, seat options, baggage policies, and travel restrictions, ensuring customers made informed decisions.* Addressed customer inquiries regarding flight changes, cancellations, and rescheduling, offering efficient solutions to minimize inconvenience.* Collaborated with airlines and internal teams to resolve booking issues, ensuring a smooth and seamless experience for travelers.* Delivered exceptional customer service by proactively following up on bookings and ensuring satisfaction from initial inquiry to post-flight feedback.* Stayed up-to-date with the latest airline offers, promotions, and global travel trends to provide timely and relevant information to clients.* Used CRM tools to manage booking details, track customer interactions, and maintain accurate records.* Assisted customers in planning and booking domestic and international flights, providing personalized recommendations based on travel preferences, budget, and schedule.* Provided expert guidance on flight routes, fares, seat options, baggage policies, and travel restrictions, ensuring customers made informed decisions.* Addressed customer inquiries regarding flight changes, cancellations, and rescheduling, offering efficient solutions to minimize inconvenience.* Collaborated with airlines and internal teams to resolve booking issues, ensuring a smooth and seamless experience for travelers.* Delivered exceptional customer service by proactively following up on bookings and ensuring satisfaction from initial inquiry to post-flight feedback.* Stayed up-to-date with the latest airline offers, promotions, and global travel trends to provide timely and relevant information to clients.

• Content Strategy:Develop and execute comprehensive social media content strategies tailored to brand objectives and target audiences.• Platform Management:Manage multiple social media platforms, including LinkedIn, X (Twitter), Instagram, Facebook, and YouTube, ensuring consistent branding and messaging.• Content Creation:Design engaging posts, graphics, and videos, leveraging tools like Canva, Adobe Creative Suite, and video editing software.• Community Engagement:Foster audience relationships by responding to comments, messages, and inquiries promptly and professionally.• Campaign Planning and Execution:Run successful paid and organic campaigns, including product launches, seasonal promotions, and brand awareness drives.• Analytics and Reporting:Monitor key metrics such as engagement rates, follower growth, and website traffic using tools like Google Analytics, Hootsuite, and Buffer.Provide actionable insights through detailed monthly performance reports.• Audience Growth:Increase social media followers by implementing targeted growth strategies, influencer collaborations, and optimized content.• Trend Analysis:Keep up with emerging social media trends and implemented innovative ideas to enhance audience engagement.• Team Collaboration:Work closely with marketing, sales, and design teams to align social media efforts with broader business goals.• Ad Campaign Management:Create and manage targeted social media ads, optimizing for budget efficiency and measurable outcomes.• Crisis Management:Handle sensitive situations on social media, ensuring brand reputation and audience trust were maintained.• Influencer Partnerships:Identify and collaborate with influencers to amplify brand messaging and increase reach.

Thane, Maharashtra, India

* Provided exceptional customer service by assisting clients with CIBIL-related queries, including credit score reports, updates, and dispute resolutions, ensuring a positive and smooth experience.* Handled inbound and outbound calls to address customer concerns, explain CIBIL reports, and provide guidance on improving credit scores.* Processed credit reports and disputes, ensuring accuracy and compliance with data protection regulations and CIBIL standards.* Educated customers on financial terminology, CIBIL scoring models, and the impact of credit reports on personal finance.* Collaborated with team members to resolve complex issues and escalate matters to senior management when necessary.* Achieved a high customer satisfaction rate through effective communication, problem-solving, and timely follow-up.* Utilized CRM tools to manage customer cases, track interactions, and document resolutions.* Participated in regular training sessions to stay updated on new CIBIL regulations and best practices for customer service.

Bharuch, Gujarat, India

• Liasoning/Coordinating with surrounding industries for organizing Training Programs, MDPs, membership.• Call for obtaining nominations/participation/Training Need etc. Primarily Responsible for All kind of communication.• Maintaining BDMA Accounts (Income-Expenses Statement, Coordinating with Accountant & Auditors, Call for pending payments etc.)• Responsible for statutory compliances related to BDMA office (TDS/GST/Charity Commissioner's Office, All Govt. Agencies and apex body AIMA’s)• Responsible for overall coordination and reporting to President/CEO- BDMA.• Membership Drive• Drafting Communication Letters/Emails• Assist for any other initiative• HR Recruitment/ Payroll

Bharuch, Gujarat, India

o Taught subject like English, SST, Hindi for students from 4th to 7th Standard o Keeping records of daily attendanceo Dealing with extra-curricular activities

Belāpur, Maharashtra, India

o Market Research:Conducted in-depth research on the key players within a specific sector or industry.Identified back-end service providers (e.g., database management, cloud computing, cybersecurity) and front-end companieso Data Collection:Gathered information from reliable sources such as company websites, industry reports, LinkedIn profiles, and regulatory filings.Compiled data on company operations, client bases, services, and technologies used.o Data Structuring:Organized collected information into structured formats, including spreadsheets, dashboards, and reports.Segmented companies based on criteria such as industry vertical, service specialization, and geographical presence.o Trend Analysis:Analyzed market trends to identify synergies between back-end and front-end providers.Mapped dependencies and partnerships to offer actionable insights for stakeholders.o Stakeholder Communication:Presented findings through visual aids like charts, infographics, and PowerPoint presentations.Collaborated with cross-functional teams to ensure data alignment with project goals.o Technology Utilization:Used tools like Microsoft Excel, PPT I to analyze and present data effectively.Implemented data retrieval via APIs for seamless updates.o Reporting:Created detailed reports that included company profiles, competitive analysis, and industry benchmarks.Highlighted opportunities for partnerships, mergers, or acquisitions based on structured insights.

Goregaon, Maharashtra, India

• Customer communication – Verbal and Written• Listening skill• Grievance resolution• Planning for reducing the TAT• Suggest process improvement• Managing 15 members team• Awarded best executive of the month by the VP of the organization• Customer communication – Verbal and Written• Listening skill• Grievance resolution• Planning for reducing the TAT• Managing 15 members team• Awarded best executive of the month by the VP of the organization• Customer Onboarding:Ensured smooth onboarding for new customers by providing comprehensive guidance on products and services.• Training and Mentorship:Trained junior team members on customer service best practices, communication protocols, and company policies.• Escalation Handling:Managed escalated customer issues efficiently, resolving complex problems while maintaining a positive relationship.

Andheri

• Portfolio Management:o Managed a diverse range of client portfolios, including mutual funds, insurance policies, and stock market investments.o Conducted regular portfolio reviews to align with clients’ financial goals and market conditions.• Client Advisory:o Provided personalized financial planning and advisory services tailored to individual risk appetites and investment objectives.o Educated clients on market trends, financial instruments, and investment opportunities to make informed decisions.• Asset Allocation:o Designed strategic asset allocation plans to optimize returns while minimizing risks.o Balanced portfolios across various asset classes such as equities, debt, and alternative investments.• Market Analysis:o Monitored market trends and performed financial analysis to identify profitable investment opportunities.o Used data-driven insights to recommend appropriate investment strategies to clients.• Relationship Management:o Built and maintained long-term relationships with clients by delivering consistent results and superior customer service.o Acted as a primary point of contact for addressing client concerns and queries regarding their investments.• Sales and Target Achievement:o Successfully achieved sales targets by onboarding new clients and upselling financial products.o Collaborated with internal teams to develop tailored financial products for high-net-worth clients.

Master Of Business Administration - Mba, Hospital And Health Care Management

Post Graduate Diploma In Planning And Management, Marketing And Hr

Post Graduate Diploma In Aviation And Hospitality Services

Bachelor Of Commerce - Bcom, Business/Commerce, General

Honours Diploma In Planning And Management, Marketing And Hr