Uryah Oliver Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

- Design high fashion bridal ensembles featuring couture bridal gowns and accessories.- Communicate and follow up with brides on their appointment to ensure all her needs and concerns are handled appropriately.- Stay informed on brand knowledge as well as bridal trends and competition in order to make the best recommendations on style and fit.- Establish a genuine relationship and understanding of the client's personality, fashion and preferences in order to bring the vision of their wedding dress into reality.- Develop and implement personal sales plan resulting in an average conversion rate of 35%.- Utilize Microsoft Excel and Sheets to organize inventory, track store and individual sales and analyze personal sale patterns.- Perform open and close procedures to ensure store is ready for clients in addition to daily/weekly checklists.

Chicago, Illinois, United States

- Communicate and follow up with brides on their appointment to ensure all her needs and concerns are handled appropriately.- Stay informed on brand knowledge as well as bridal trends and competition in order to make the best recommendations on style and fit.- Establish a genuine relationship and understanding of the client's personality, fashion and preferences in order to bring the vision of their wedding dress into reality.- Develop and implement personal sales plan resulting in an average conversion rate of 35%.- Utilize Microsoft Excel and Sheets to organize inventory, track store and individual sales and analyze personal sale patterns.- Perform open and close procedures to ensure store is ready for clients in addition to daily/weekly checklists.

Chicago, Illinois, United States

- Supervised all floral job functions; placing orders, processing flowers, designing host and event bouquets and maintaining floral stock in order to maximize profit.- Utilized Microsoft Excel and Sheets to prepare and complete all weekly sales summary reports, waste logs, profit/loss reports and pricing list in a timely manner.- Orchestrated decor designs, including but not limited to the outdoor patio, bar area, floral department and BEOs- Managed the Tableside Flower Cart Service program by effectively forecasting/planing, ordering and pricing products in order to exceed the customers’ expectations.- Collaborated with Event Manager ensure consistent, high level service throughout the planning, event and post-event phases of all BEOs with floral elements.- Ensured all associates are properly trained while maintaining cross training practices, as well as assigning associates tasks for efficient operations.- Developed tactics that have increased sales in Q1 2022 by 20% and reduced loss/waste by 25%.- Analyzed and execute changes in scheduling methods to increase productivity of overall department.

- Designed high quality plant and floral designs for bouquets, centerpieces, bridal arches and more for various occasions (weddings, business grand openings, funerals, dinner parties, etc.).- Worked with walk in customers to quickly and throughly create their “wow” bouquet based on the customer’s preferences.- Managed Tropical Plant department workflow after promoted by creating month to month care schedules for over 300+ plants.- Maintained plant and floral displays for Primrose as well as nearby businesses; kept pots and plants stocked and cleaned, extended life of floral stock with weekly processing of current and new flowers.- Assisted in overseeing bridal “build your own bouquet” events in preparation for the day of the wedding.- Processed walk-in, over the phone and website orders on POS system.- Performed floral open and close procedures in addition to daily/weekly floral and plant upkeep.

Chicago, Illinois, United States

- Assisted users with issues related to their accounts, debit/credit card transactions, bank communication errors and account balances.- Exceeded team productivity goals in all communication channels (chat, emails and phones) month after month while also remaining above the company’s average QA score (85%).- Organized weekly team meetings in order to build and maintain high morale and productivity across team.- Created a productivity plan for our team, increasing the team average weekly and monthly solves by 15% - 22% depending on the communication channel.- Promoted from Customer Care Agent in order to work with our Account specialists and Fraud department to verify user’s identification and secure accounts.- Managed quarterly reviews of team members based on productivity, metrics, company values and goals met.- Conveyed solutions quickly to users while keeping a friendly and patient demeanor.- Completed EFX training classes and workshops to enhance personal and professional skill when assisting customers concerns and tailor the information given to their demeanor and mannerisms.

Chicago, Illinois, United States

- Evaluated and processed loan applications via inbound calls, chats and emails while providing clients with accurate product/service information- Analyzed financial documentation, employment and credit standings of applicants through background research.- Mentored representatives struggling with quality assurance or loan processes by providing feedback and coaching.- Coordinated various team-building events and outings to build and maintain morale throughout the department.- Assembled hourly, daily and weekly reports for team members and created a plan of action for employees if falling short of department metrics.- Assisted with new hire onboarding and training onboarding processes.

Chicago, Illinois, United States